Thamara Magana
Covina
Summary
At SuperCare Health, I spearheaded a team, enhancing customer satisfaction and employee performance through effective leadership and problem-solving. Skilled in time management and coaching, I significantly improved service delivery and team agility, demonstrating a positive attitude and a knack for multitasking and decision-making.
Overview
8
8
years of professional experience
Work History
Manager
SuperCare Health
01.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree - Medical Billing
NorthWest College
West Covina, CA12-2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Goal setting
- Performance management
- Performance evaluations
- Coaching and mentoring
- Revenue management
- Positive attitude
- Multitasking
- Problem-solving
- Excellent communication
- Hiring and training
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Manager
SuperCare Health
01.2017 - Current
No Degree - Medical Billing
NorthWest College
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