Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thalya Gamboa Perea

Laval

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication.

Overview

7
7
years of professional experience

Work History

Waitress - Bottle Girl

Club La Porte
10.2023 - Current
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Flight Attendant

Air Canada Rouge
10.2023 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Retail Sales Third Key Holder

L'intervalle
05.2022 - 12.2023
  • Provided customer service support to resolve issues efficiently.
  • Assisted customers in finding items, answering questions and making product recommendations.
  • Traid new staff members on proper operational procedures and safety protocols.
  • Set up visually appealing promotional displays.
  • Counted and balanced registers.

Waitress - Bottle Girl

Bar Le Jack Rouge
11.2021 - 08.2023
  • Greeted guests and provided excellent customer service.
  • Ensured that all bottle service orders were filled in a timely manner.
  • Demonstrated knowledge of the menu items, prices and specials to customers.
  • Processed payments for bottle service orders accurately and efficiently.
  • Stocked glasses, bottles, ice buckets, garnishes, mixers, napkins, straws as needed.
  • Maintained a clean work area.

Sales Associate

Browns Shoes
10.2019 - 07.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assisted customers with product selection, sizing and styling.

Cashier

SSP Canada Food Inc.
07.2017 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Store Clerk

Six Flags
06.2019 - 10.2020
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

College De L'immobilier Du Quebec
Laval
10.2023

High School Diploma -

Antoine De St-exupéry
Montreal, QC
06.2019

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration

Languages

English
Full Professional
French
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Waitress - Bottle Girl

Club La Porte
10.2023 - Current

Flight Attendant

Air Canada Rouge
10.2023 - Current

Retail Sales Third Key Holder

L'intervalle
05.2022 - 12.2023

Waitress - Bottle Girl

Bar Le Jack Rouge
11.2021 - 08.2023

Sales Associate

Browns Shoes
10.2019 - 07.2021

Store Clerk

Six Flags
06.2019 - 10.2020

Cashier

SSP Canada Food Inc.
07.2017 - 12.2020

College De L'immobilier Du Quebec

High School Diploma -

Antoine De St-exupéry

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Thalya Gamboa Perea