Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thallya Reis

Toronto

Summary

Experienced with customer service, sales, and inventory management. Utilizes effective communication and problem-solving skills to enhance customer satisfaction and drive sales. Track record of maintaining organized displays and managing stock levels efficiently.

Overview

3
3
years of professional experience

Work History

Store Sales Associate

Fox66 Shoes and Clothing Store
07.2024 - 03.2025
  • Maintained a clean and organized store environment to enhance customer experience.
  • Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
  • Provided support during peak shopping periods by monitoring fitting rooms, restocking shelves, or assisting at the register as needed.
  • Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
  • Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
  • Participated in regular inventory counts, helping maintain accurate stock levels and prevent loss of merchandise.
  • Collaborated with team members to achieve monthly sales goals and improve overall store performance.
  • Contributed towards creating a positive work culture through active engagement at team meetings and events.
  • Processed transactions quickly and accurately, ensuring a smooth checkout process for customers.

Receptionist

Realtec
01.2024 - 06.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Attendant, Food Production

Nevasca Acai and Icecream Shop
03.2023 - 01.2024
  • Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
  • Expedited orders during peak hours, effectively managing high-volume workloads without sacrificing quality or presentation.
  • Communicated with other employees, technicians and salespersons.
  • Improved order accuracy by diligently reviewing each ticket before preparing dishes, ensuring customer satisfaction.
  • Provided exceptional customer service, addressing any concerns or special requests promptly and professionally.
  • Labeled containers and packaging.
  • Maintained a clean and organized workspace for optimal food production efficiency.
  • Demonstrated adaptability by quickly learning new recipes and incorporating them into daily production tasks as needed.
  • Collaborated with team members to streamline food production processes, resulting in reduced wait times for customers.

Waitress

Happy Day Buffet
03.2022 - 02.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

High School Diploma -

Escola Estadual Coronel Silvino Pereira
Coronel Fabriciano, MG, Brasil
12-2024

Skills

  • Goal oriented
  • Store maintenance
  • Teamwork and collaboration
  • Friendly and outgoing
  • Customer assistance
  • Money handling
  • Cash handling
  • Cash register operation
  • Store opening and closing
  • Cross-cultural communication
  • Portuguese Translator & Interpreter

Languages

Portuguese
Native or Bilingual

Timeline

Store Sales Associate

Fox66 Shoes and Clothing Store
07.2024 - 03.2025

Receptionist

Realtec
01.2024 - 06.2024

Attendant, Food Production

Nevasca Acai and Icecream Shop
03.2023 - 01.2024

Waitress

Happy Day Buffet
03.2022 - 02.2023

High School Diploma -

Escola Estadual Coronel Silvino Pereira

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Thallya Reis