Thallya Reis
Toronto
Summary
Experienced with customer service, sales, and inventory management. Utilizes effective communication and problem-solving skills to enhance customer satisfaction and drive sales. Track record of maintaining organized displays and managing stock levels efficiently.
Overview
3
3
years of professional experience
Work History
Store Sales Associate
Fox66 Shoes and Clothing Store
Coronel Fabriciano, MG, Brasil
07.2024 - 03.2025
- Maintained a clean and organized store environment to enhance customer experience.
- Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
- Provided support during peak shopping periods by monitoring fitting rooms, restocking shelves, or assisting at the register as needed.
- Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
- Participated in regular inventory counts, helping maintain accurate stock levels and prevent loss of merchandise.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Contributed towards creating a positive work culture through active engagement at team meetings and events.
- Processed transactions quickly and accurately, ensuring a smooth checkout process for customers.
Receptionist
Realtec
Coronel Fabriciano, MG, Brasil
01.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Attendant, Food Production
Nevasca Acai and Icecream Shop
Coronel Fabriciano, MG, Brasil
03.2023 - 01.2024
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
- Expedited orders during peak hours, effectively managing high-volume workloads without sacrificing quality or presentation.
- Communicated with other employees, technicians and salespersons.
- Improved order accuracy by diligently reviewing each ticket before preparing dishes, ensuring customer satisfaction.
- Provided exceptional customer service, addressing any concerns or special requests promptly and professionally.
- Labeled containers and packaging.
- Maintained a clean and organized workspace for optimal food production efficiency.
- Demonstrated adaptability by quickly learning new recipes and incorporating them into daily production tasks as needed.
- Collaborated with team members to streamline food production processes, resulting in reduced wait times for customers.
Waitress
Happy Day Buffet
Coronel Fabriciano, MG, Brasil
03.2022 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Escola Estadual Coronel Silvino Pereira
Coronel Fabriciano, MG, Brasil12-2024
Skills
- Goal oriented
- Store maintenance
- Teamwork and collaboration
- Friendly and outgoing
- Customer assistance
- Money handling
- Cash handling
- Cash register operation
- Store opening and closing
- Cross-cultural communication
- Portuguese Translator & Interpreter
Languages
Portuguese
Native or Bilingual
Timeline
Store Sales Associate
Fox66 Shoes and Clothing Store
07.2024 - 03.2025
Receptionist
Realtec
01.2024 - 06.2024
Attendant, Food Production
Nevasca Acai and Icecream Shop
03.2023 - 01.2024
Waitress
Happy Day Buffet
03.2022 - 02.2023
High School Diploma -
Escola Estadual Coronel Silvino Pereira