Summary
Overview
Work History
Education
Skills
Carriers
Timeline
Generic

Thalia Hernandez

Santa Ana

Summary

Hardworking Account Manager with 10 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

Overview

17
17
years of professional experience

Work History

Account Manager

RJS Insurance
Laguna Niguel
02.2016 - Current
  • Renewing Policies
  • Assisted clients with inquiries and resolved concerns effectively
  • Conducted outreach calls to clients to address needs and provide support
  • Processing information
  • Managed incoming phone calls from clients, ensuring timely responses
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Solicited feedback from customers on their experience with products or services.
  • Provided technical support to customers.
  • Drafting & Submitting Finance Contracts

Retail

Forever 21
Costa Mesa
01.2009 - 02.2016
  • Guided customers in selecting products that met their specific needs, enhancing their shopping experience.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Processed transactions efficiently while ensuring high levels of customer satisfaction.
  • Arranged product displays to engage customers and drive sales.
  • Offered suggestions for additional items that may be of interest to customers.
  • Helped customers by answering questions and locating merchandise.
  • Stocked shelves with merchandise according to company standards.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Education

High School Diploma -

Los Amigos High School
Fountain Valley, CA
06-2009

Some College (No Degree) - Psychology

Santa Ana College
Santa Ana, CA

Skills

  • Account Servicing
  • Preparing contracts
  • Vendor Relations
  • Order Processing
  • Customer Service
  • Customer Satisfaction
  • Customer training
  • Multi-Task Management
  • Communication expertise
  • Teamwork and Collaboration
  • Fluent in English and Spanish
  • Applied Epic
  • Cypress Premium Funding
  • DocuSign
  • Certificates of Insurance
  • Bilingual (Written & Verbal)

Carriers

  • Great West Casualty
  • Progressive
  • Geico
  • IAT Unity
  • Lancer Insurance Company
  • State Fund
  • Northland Insurance Company
  • Midwestern Alliance
  • RT Specialty
  • Amwins
  • Commercial Sector

Timeline

Account Manager

RJS Insurance
02.2016 - Current

Retail

Forever 21
01.2009 - 02.2016

High School Diploma -

Los Amigos High School

Some College (No Degree) - Psychology

Santa Ana College
Thalia Hernandez