Thalia Gonzalez
Bloomington
Summary
Bilingual professional with a strong track record of fostering a positive and engaging work environment while maintaining focus on deadlines and objectives. Proven ability to thrive in challenging settings, driving both personal and organizational success. Committed to continuous improvement and seeking opportunities for advancement.
Overview
13
13
years of professional experience
Work History
Office/Production Manager
Royal Collision Center
Bloomington
06.2023 - Current
- - Oversee day-to-day shop operations, ensuring seamless production flow and efficient team coordination.
- - Manage vehicle repair scheduling, workflow tracking, and timely project completion.
- - Handle payroll processing, accounts receivable, and vendor payments.
- - Provide exceptional customer service, addressing concerns and ensuring satisfaction throughout the repair process.
- - Maintain strong communication between office staff, technicians, and external partners to support business goals.
- - Support insurance documentation and ensure compliance with shop standards and procedures.
Small Business Manager
JTN Fam Logistics LLC
Hesperia
01.2021 - 01.2023
- - Managed driver data, permits, billing, and logistics paperwork.
- - Oversaw invoicing, payments, and digital marketing efforts.
Owner/Manager
T&T Trucking
Bloomington
08.2019 - 01.2021
- - Led all aspects of trucking operations, compliance, payroll, and logistics paperwork.
Receptionist / Administrative Assistant / Car Sales
Empire Motors
Montclair
04.2018 - 01.2019
- - Front desk support, customer service, appointment scheduling, sales, and marketing.
Sales Manager
MetroPCS
Ontario
03.2017 - 07.2018
- - Managed staff, trained employees, handled inventory, and exceeded sales goals.
Medical Assistant Float
United Family Care
Fontana
02.2012 - 09.2013
- - Patient intake, billing, insurance, vitals, and routine medical support.
Education
Medical Assistant - Administrative and Clinical
Summit College
Colton, CA02.2011
Skills
- Bilingual: English and Spanish
- Office and team management
- Automotive production oversight
- Payroll and accounts receivable
- Customer service and satisfaction
- Administrative operations
- Insurance documentation
- Digital literacy and communication
- Organizational efficiency
- Conflict resolution and leadership
Timeline
Office/Production Manager
Royal Collision Center
06.2023 - Current
Small Business Manager
JTN Fam Logistics LLC
01.2021 - 01.2023
Owner/Manager
T&T Trucking
08.2019 - 01.2021
Receptionist / Administrative Assistant / Car Sales
Empire Motors
04.2018 - 01.2019
Sales Manager
MetroPCS
03.2017 - 07.2018
Medical Assistant Float
United Family Care
02.2012 - 09.2013
Medical Assistant - Administrative and Clinical
Summit College
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