Thalia Garcia
Fresno
Summary
Dynamic Shift Lead at DB Fresno Inc. with a proven track record in leading shifts, great time management, and inventory management. Expert in task delegation and conflict resolution, driving team performance and enhancing customer satisfaction. Committed to upholding high standards while fostering a positive work environment and achieving operational excellence.
Overview
2
2
years of professional experience
Work History
Shift Lead
DB Fresno Inc.
Fresno
11.2024 - Current
- Delegated tasks to employees and monitored activities and task completion.
- Assisted general manager with operations game plan and company initiatives implementation.
- Trained new employees on company policies, procedures, and job duties.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Provided guidance and support to other team members as needed.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Managed cash register and processed transactions with accuracy and integrity.
Barista
DB Fresno Inc.
Fresno
11.2022 - Current
- Implemented feedback from customers to improve service quality and menu offerings.
- Stocked customer service stations with paper products or beverage preparation items.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Upheld the Dutch Bros. standards and core values (Speed, Quality, Service)
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Education
High School Diploma -
Sunnyside High School
Fresno06-2022
Some College (No Degree) - Pre-Allied Health
Fresno City College
Fresno, CASkills
- Employee training
- Task delegation
- Inventory management
- Cash handling
- Customer service
- Conflict resolution
- Time management
- Positive attitude
- Decision-making
- Multitasking capacity
Timeline
Shift Lead
DB Fresno Inc.
11.2024 - Current
Barista
DB Fresno Inc.
11.2022 - Current
High School Diploma -
Sunnyside High School
Some College (No Degree) - Pre-Allied Health
Fresno City College