Thalia Balon

• Performed technical & laboratory tasks such as blood draws and sample analysis efficiently using in house analyzers, microscopic evaluation, and preparation for IDEXX.
• Assisted veterinarians in surgery; including pre, intra, and post-op patient preparation and monitoring.
• Conducted dental cleanings and dental radiography under anesthesia, improving oral health outcomes for patients.
• Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
• Administered medications and injections as prescribed by the veterinarian, ensuring proper dosage and timely administration.
• Restrained animals to maximize safety for staff and lower stress for patients.
• Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.

• Trained new sales associates, key holders, and managerial staff on POS systems, product knowledge, and customer service techniques.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Promoted from Sales Associate to Key Holder within 4 months of start date.

Southgate Animal Hospital - Guelph, ON

VCA Burgess Animal Hospital - Cambridge, ON

VCA Lexington Animal Hospital - Waterloo, ON

• Completed over 500 hours in veterinary clinic as a part of unpaid student placement.
• Restrained dogs and cats of all sizes and temperaments.
• Communicated with clients through phone, text, and email to schedule appointments, take product orders, and follow up on pets after examination/surgery.
• Performed laboratory tests on urine, fecal, cytology, and blood samples.
• Performed injections, blood draws, and IV catheter placements.
• Prepped patients for surgery and monitored patients under anesthesia and recovery.