Thais Tablas
Banff,AB
Summary
Dedicated individual who has the drive to succeed in any given work setting and environment. Adept at working in fast-paced and time-sensitive environments demanding strong organizational, leadership and interpersonal skills. Committed to exceptional customer service and driven by challenges.
Overview
10
10
years of professional experience
Work History
Team Lead - Adventure Expert
Pursuit Collection
04.2022 - Current
- Make bookings for sightseeing and activity tours through liaising with customers in the store, via phone, email.
- Provide local and tour information to customers through all methods of communication.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed cash register after end of shift to balance and record accurate transactions.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Cash Office & Customer Service Representative
Nofrills
06.2014 - 08.2021
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Directs cashier employees by assisting them with price overrides, till discrepancies, and any customer service problems
- Provides exceptional customer service by assisting shoppers with questions, concerns, and listening to any feedback they might have.
- Trained new associates on POS system and key sales tactics to run cash office.
- Review weekly reports and monitored price changes.
Education
Diploma - Hospitality And Tourism Management
Centennial College School of Hospitality
Toronto, ON04.2020
Skills
- Exceeding Customer Expectations
- Upselling Strategies
- Retail Knowledge
- Item Ticketing and Pricing
- Engaging with Diverse Customers
- Self-Directed Learning
- Flexible Hours
- Guest Experiences
Affiliations
- Smart Serve Certified
- Manulife Travel Insurance Certified
- Member of the Travel Industry Council of Ontario (TICO)
Timeline
Team Lead - Adventure Expert
Pursuit Collection
04.2022 - Current
Cash Office & Customer Service Representative
Nofrills
06.2014 - 08.2021
Diploma - Hospitality And Tourism Management
Centennial College School of Hospitality
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