Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thais Dutra Goncalves

Montreal,QC

Summary

- Over 1 year of cleaning experience meeting exceptional standards

- Leadership skills in both cleaning and customer service industry

- Multilingual: Portuguese, Spanish, English and French

Overview

2
2
years of professional experience

Work History

Floor Supervisor

Tacofino
05.2022 - 07.2023
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Cleaner

Urban Cleaning
01.2022 - 07.2022
  • Cleaned Airbnb, residential and commercial properties at hotel standards
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.

Cleaner Supervisor

RCB Cleaning
10.2021 - 02.2022
  • Cleaned construction sites in every step of the way - 1st, 2nd and final cleaning
  • Maintained relationship with project engineers and built scope of the work at construction site
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Adhered to safety protocols by enforcing proper equipment usage
  • Communicated repair needs to maintenance staff.
  • Provided excellent customer service and answered questions related to project timelines and costs.

Education

Diploma - Marketing And Commerce

VanWest College
Vancouver
09.2022

Bachelor's - Business Administration

Universidade Presbiteriana Mackenzie
Sao Paulo
06.2016

Skills

Detail Oriented

Fast Learner

Leadership Skills

Proactivity

Team Player

Problem Solving

Timeline

Floor Supervisor

Tacofino
05.2022 - 07.2023

Cleaner

Urban Cleaning
01.2022 - 07.2022

Cleaner Supervisor

RCB Cleaning
10.2021 - 02.2022

Diploma - Marketing And Commerce

VanWest College

Bachelor's - Business Administration

Universidade Presbiteriana Mackenzie

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Thais Dutra Goncalves