Summary

Overview

Work History

Education

Skills

Timeline

Thais Brown

Los Angeles

Summary

Enthusiastic and analytical problem-solver with strong team-building, leadership, and customer relations skills. Proficient in Microsoft Programs, Photoshop, Lightroom, Excel Spreadsheets, and social media management. Experienced in technical support, content creation, and media production.

Overview

years of professional experience

Work History

Senior Technical Support Specialist

LPL Financial

01.2022 - Current

Resolved malfunctions with 8 systems and programs through troubleshooting
Investigated and addressed system issues to enhance usability and improve functionality
Recommended technology upgrades and complementary products to improve client security
Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance systems for users
Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.

Associate Banker

JP Morgan Chase

01.2021 - 01.2022

Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Opened, closed, and updated accounts for customers
Provided advice on different bank products and financial options.

Guest Service Agent

Doubletree by Hilton

01.2020 - 01.2020

Responded to incoming guests, managed over 50 telephone calls, and email inquiries with efficiency and professionalism
Assisted guests with check-ins, account inquiries, and any additional services needed
Investigated guest challenges and sources of dissatisfaction to offer timely resolution
Provided guest assistance and recommendations for tourist attractions
Recommended hotel services or amenities that guests may find useful.

Shift Lead / Barista

Starbucks

01.2018 - 01.2020

Memorized ingredients and recipes for a wide variety of specialty drinks
Created a superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of space
Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
Served over hundreds of customers quickly and efficiently and created strategies to prevent delays
Restocked and cleaned stations and facilities to maintain clean and operable standards.