Thai-Son Andrew Nguyen
Montreal,QC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
7
7
years of professional experience
Work History
BarBack and Bussboy
Apartment 200
03.2024 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Ensured customer satisfaction, promptly addressed and resolved any complaints related to bar area.
Air Canada Call Agent
Air Canada
02.2024 - 05.2024
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Retained customers by providing exceptional service, preventing potential cancellations or account closures.
Service Manager and Experienced Cook
Kinton Ramen
03.2019 - 01.2024
- Communicated closely with servers to fully understand special orders for customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed opening and closing shift kitchen tasks.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Hired, trained and supervised team of service staff members to meet business goals.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed customer loyalty programs to increase customer satisfaction.
Warehouse Worker
PepsiCo
01.2022 - 06.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Recycler
Village Des Valeurs
09.2018 - 03.2019
- Followed all safety procedures and regulations when operating collection truck.
- Unloaded refuse and recyclable materials from the collection truck onto the appropriate containers.
- Maintained records of collected materials and reported discrepancies.
- Operated lift gate and other devices properly to safely unload materials.
- Utilized proper protective gear while handling materials.
- Observed other vehicles and pedestrians around collection truck to keep safe distance.
Waiter
Sushi Hasu
04.2017 - 09.2018
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
École Curé-Antoine-Labelle
Laval06.2018
Skills
- Coaching and Mentoring
- Counting Money
- Team Leadership
- Kitchen Scheduling
- Equipment Maintenance
- Safe Work Practices
- Calm and Pleasant Demeanor
- Efficient multitasking
- Cleaning and sanitation
- Flexible Schedule
- Problem-solving skills
- Call center experience
- Customer communications
Languages
English
Native or Bilingual
French
Native or Bilingual
Vietnamese
Professional Working
Korean
Limited Working
Timeline
BarBack and Bussboy
Apartment 200
03.2024 - Current
Air Canada Call Agent
Air Canada
02.2024 - 05.2024
Warehouse Worker
PepsiCo
01.2022 - 06.2022
Service Manager and Experienced Cook
Kinton Ramen
03.2019 - 01.2024
Recycler
Village Des Valeurs
09.2018 - 03.2019
Waiter
Sushi Hasu
04.2017 - 09.2018
High School Diploma -
École Curé-Antoine-Labelle
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