Thai-Son Andrew Nguyen
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
7
7
years of professional experience
Work History
Service Manager and Experienced Cook
Kinton Ramen
03.2019 - 01.2024
- Communicated closely with servers to fully understand special orders for customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed opening and closing shift kitchen tasks.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed customer loyalty programs to increase customer satisfaction.
Warehouse Worker
PepsiCo
01.2022 - 06.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Recycler
Miguel Del Mundo
09.2018 - 03.2019
- Followed all safety procedures and regulations when operating collection truck.
- Unloaded refuse and recyclable materials from the collection truck onto the appropriate containers.
- Maintained records of collected materials and reported discrepancies.
- Operated lift gate and other devices properly to safely unload materials.
- Utilized proper protective gear while handling materials.
- Observed other vehicles and pedestrians around collection truck to keep safe distance.
Waiter
Leo Wang
04.2017 - 09.2018
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
École Curé-Antoine-Labelle
Laval, QC06.2018
Skills
- Coaching and Mentoring
- Counting Money
- Team Leadership
- Kitchen Scheduling
- Equipment Maintenance
- Safe Work Practices
- Calm and Pleasant Demeanor
Languages
English
Native or Bilingual
French
Native or Bilingual
Vietnamese
Professional Working
Korean
Limited Working
Timeline
Warehouse Worker
PepsiCo
01.2022 - 06.2022
Service Manager and Experienced Cook
Kinton Ramen
03.2019 - 01.2024
Recycler
Miguel Del Mundo
09.2018 - 03.2019
Waiter
Leo Wang
04.2017 - 09.2018
High School Diploma -
École Curé-Antoine-Labelle
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