Thai Chau
EDMONTON,AB
Summary
Highly skilled and enthusiastic professional with more than 18 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
Work History
Pharmacy Manager /Business Proprietor
Millwoods Pharmacy
09.2005 - 01.2014
- Improved patient satisfaction by providing personalized consultations and medication management services.
- Streamlined pharmacy operations
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed policies and procedures for effective pharmacy management.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Pharmacist
Wal-Mart Pharmacy
01.2002 - 12.2004
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Educated patients on proper medication use.
Pharmacist
Superstore Pharmacy
01.1997 - 12.1998
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Counseled patients regarding proper intake of medications.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Counseled customers on medications, appropriate dosage and potential side effects.
Pharmacist
Save On Foods Pharmacy
11.1995 - 12.1997
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.d
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
- Managed drug and supply inventories.
- Educated patients on proper medication use.
- Counseled customers on medications, appropriate dosage and potential side effects.
Education
Bachelor of Science - Pharmacy
University of Alberta
Edmonton, AB06.1995
Skills
- Inventory and Restocking
- Drug Utilization Review
- Inventory Control
- Regulatory Compliance
- Pharmacy Operations Management
- Employee Management
- Operations Management
- Purchasing Management
- Financial Operations Oversight
- Immunizations
Languages
Chinese (Cantonese)
Professional Working
References
References available upon request.
Timeline
Pharmacy Manager /Business Proprietor
Millwoods Pharmacy
09.2005 - 01.2014
Pharmacist
Wal-Mart Pharmacy
01.2002 - 12.2004
Pharmacist
Superstore Pharmacy
01.1997 - 12.1998
Pharmacist
Save On Foods Pharmacy
11.1995 - 12.1997
Bachelor of Science - Pharmacy
University of Alberta
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