Summary
Overview
Work History
Education
Skills
Languages
Availability:
Canadian Reference
Timeline
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OMAR ALAGAG

Mississauga,ON

Summary

Dynamic and results-driven professional with proven expertise in delivering exceptional customer service and driving sales in high-paced retail and food service environments. Adept at resolving customer issues swiftly, maintaining store organization, and working collaboratively to exceed team goals. Highly skilled in operating POS systems, ensuring cleanliness, and creating a positive experience that keeps customers coming back.

Overview

2
2
years of professional experience

Work History

Team Member

Tim Hortons
Mississauga, Ontario
06.2022 - 05.2023
  • Provided exceptional customer service by greeting customers, taking orders, and ensuring a positive experience.
  • Prepared and served food and beverages accurately and efficiently, adhering to Tim Hortons’ quality standards.
  • Operated the cash register as a cashier, processed transactions, and handled cash, debit, and credit payments.
  • Managed customer inquiries and resolved issues promptly to maintain satisfaction.
  • Worked collaboratively with team members to maintain a clean and organized work environment.
  • Restocked supplies and ensured inventory was well-maintained.
  • Followed food safety and hygiene protocols to ensure the health and safety of customers.
  • Assisted in opening and closing procedures, including cash reconciliation and setting up the store for the next shift.

Sales Associate

Superstar
Kuwait, Kuwait City
01.2021 - 05.2021
  • Assisted customers in selecting sportswear, providing personalized recommendations based on their needs and preferences.
  • Demonstrated product knowledge by explaining the features and benefits of various sports clothing and equipment.
  • Processed sales transactions quickly and accurately using the store's POS system, handling cash and credit payments.
  • Maintained a clean and organized store layout, ensuring products were properly stocked and displayed to attract customers.
  • Worked closely with team members to meet daily sales targets and deliver excellent customer service.
  • Built strong customer relationships, leading to repeat business and positive word-of-mouth referrals.
  • Assisted with inventory management, including restocking shelves and checking product availability.
  • Addressed customer inquiries and resolved any issues to ensure satisfaction.

Education

High School Diploma -

Thomas L Kennedy Highschool
Mississauga, ON
06-2024

Skills

  • Customer Service
  • Complaint Resolution
  • Teamwork & Collaboration
  • Time Management
  • Cash Handling & POS Systems
  • Multitasking
  • Food Safety & Sanitation
  • Positive Attitude
  • Communication Skills
  • Problem-Solving
  • Sales & Upselling
  • Product Knowledge
  • Inventory Management
  • Visual Merchandising
  • Store Maintenance & Cleaning

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Availability:

Available for full-time work anytime.

Able to start immediately.

Canadian Reference

Zuneet

+1 (647) 502-0688

Timeline

Team Member

Tim Hortons
06.2022 - 05.2023

Sales Associate

Superstar
01.2021 - 05.2021

High School Diploma -

Thomas L Kennedy Highschool

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OMAR ALAGAG