Thaddeus Howard

• Greeting guests, checking them into rooms, assisting guests with luggage (to their rooms if requested), storing luggage, tedious computer details
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Collected room deposits, fees, and payments.
• Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
• Answered customer telephone calls promptly and appropriately handled needs.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

• Handled high-pressure situations calmly, maintaining professionalism at all times.
• Organized front desk area to maintain a professional and welcoming appearance for guests.
• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process. I also Pitched memberships.
• Developed strong rapport with returning guests through attentive service and personalized interactions.
• Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.

• Greeting customers, inventory, cashiering, stocking, retrieving desired merchandise for customer, providing necessary information to customer
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Greeted customers, cash handling, ringing customers up after they have found desired merchandise, stocking/inventory, customer service
• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Enhanced shopping experience, provided product information and location assistance.
• Enhanced customer service experience by efficiently processing purchases and returns.

• Oversaw special orders and after-hours, urgent shipping jobs
• Unloaded, picked, staged and loaded products for shipping
• Resolved service issues in a timely manner, including coordinating and processing returns
• Oversaw warehousing and storage practices and housekeeping
• Followed proper selection procedures as established by the company
• Worked at a rapid pace to meet tight deadlines
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
• Prevented store losses using awareness, attention to detail and integrity
• Expressed appreciation and invited customers to return to the store
• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
• Successfully interacted with customers and retail buyers to expedite orders

• Wash dishes and bus tables
• Always greet customers with a smile and help out in any way needed
• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
• Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
• Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
• Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
• Stepped into additional roles during busy times to boost coverage of important stations.

• As an Ink Jet Operator, you must have the ability to stand for long periods, be a fast learner, have good communication skills, be competent and strong
• Must be a team player, pay attention to detail, and have dutiful respect for compliance in all regulated environments
• Comply with strict safety standards for all machinery and equipment
• Adhered to maintenance schedule, ensuring optimal equipment operation without costly downtime
• Fed and labeled envelope materials in preparation for packaging or mailing operations.
• Maintained exceptional safety standards through adherence to company guidelines and protocols.
• Cleared paper jams and replaced toner to maximize equipment efficiency.

I ran the shrink wrap machine, and folder, made deliveries to customers, used the computer, made labels, and answered phones

• Resolved customer complaints regarding sales and service
• Monitored inventory of office stock and ordered supplies as necessary
• Ran the front counter and cash register when needed as backup
• Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
• Checked all finished products to detect and correct uneven paper edges and dimensional errors.
• Managed inventory efficiently, tracking supplies usage and ordering necessary replacements in a timely manner.
• Ensured high levels of customer satisfaction through close attention to detail and adherence to project specifications.

• As a Program Assistant, my major strengths included strong leadership, good communication skills, competent, strong team player
• Attention to detail, respect for students, assisted students with homework, tutored Math
• Aided staff to troubleshoot complex issues with students
• Supervised and taught students in a computer class
• Developed and strengthened working relationships with students and staff
• Assisted with planning and coordinating day-to-day and special program activities.
• Facilitated training sessions for new staff and volunteers, ensuring high level of program delivery.
• Completed daily logs for management review.

• Responsibilities included cleaning multiple businesses and maintaining the safety of keys and business
• Reported any obvious problems to client
• Always greeted customers with a smile and was eager to please
• Supervised a staff of two