THADAR HSAE
Lethbridge,Canada
Summary
Program manager and case management professional with over 10 years of experience delivering IRCC-funded newcomer and refugee settlement services. Extensive background in Resettlement Assistance Program (RAP) oversight, staff supervision, crisis response, iCARE and and cross-sector collaboration. Recognized for trauma-informed leadership, staff development.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Acting Manager, Resettlement Assistance Program (RAP)
Lethbridge Family Services
12.2025 - Current
- Provide interim leadership and operational oversight for RAP during management absences
- Supervise resettlement practitioners and housing coordination staff
- Respond to client and staff crisis situations using trauma-informed approaches
- Ensure compliance with IRCC funding criteria, iCARE reporting, and PQI standards
- Liaise with internal leadership and community partners to ensure service continuity
Case Manager
Lethbridge Family Services
04.2025 - Current
- Provide intensive case management to high-needs newcomer youth and families
- Develop individualized service plans and aftercare strategies
- Facilitate workshops and community presentations
- Mentor staff and provide escalation support for complex cases
Co-Owner and Office Manager
Grower Direct Fresh Cut Flower Shop
01.2023 - Current
- Lead all administrative aspects of business operations including inventory control, purchasing, and financial reporting.
- Handled all payroll and HR administration using QuickBooks and MS Office tools.
- Coordinated social media marketing and customer communication.
- Ensured compliance with health and safety regulations and financial controls.
Settlement Program Manager (Maternity Leave Coverage)
Lethbridge Family Services
12.2024 - 03.2025
- Directed IRCC-funded refugee settlement programs
- Recruited, supervised, and evaluated settlement practitioners
- Oversaw iCARE uploads, program budgets, and reporting
- Led crisis response and supported staff wellbeing
- Collaborated with community, provincial, and national partners
Settlement Practitioner
Lethbridge Family Services
01.2014 - 01.2023
- Delivered front-line settlement services to newcomer youth and families
- Supported legal navigation, education enrollment, and housing stability
- Organized tax clinics and community information sessions
- Served in acting leadership roles and inter-agency initiatives
Education
Diploma - Business Administration & Accounting
Lethbridge College
Bachelor - International Development Studies
York University
Skills
- Resettlement Assistance Program (RAP) Administration
- Staff Supervision & Performance Management
- Hiring, Onboarding & Training
- Crisis Response & Worker Wellbeing
- Trauma-Informed Leadership
- Program Planning & Evaluation
- IRCC, iCARE & PQI Compliance
- Community & Stakeholder Collaboration
- Health & Safety Leadership
Certification
- AAISA Case Management Certificate
- Mental Health First Aid
- Suicide Intervention Training
- Crisis Intervention Training
- Personal Disaster Assistance (PDAT) – Canadian Red Cross
- Intermediate First Aid
Languages
English
Burmese
Karen
Timeline
Acting Manager, Resettlement Assistance Program (RAP)
Lethbridge Family Services
12.2025 - Current
Case Manager
Lethbridge Family Services
04.2025 - Current
Settlement Program Manager (Maternity Leave Coverage)
Lethbridge Family Services
12.2024 - 03.2025
Co-Owner and Office Manager
Grower Direct Fresh Cut Flower Shop
01.2023 - Current
Settlement Practitioner
Lethbridge Family Services
01.2014 - 01.2023
Bachelor - International Development Studies
York University
Diploma - Business Administration & Accounting
Lethbridge College