Thabana A

• Conduct weekly Bharatanatyam classes for children and adults in the apartment complex.
• Lead group practices, performance prep, and student mentoring to build cultural connection and confidence.
• Manage session planning, attendance, and community performance coordination.
• Apply leadership and team-building skills to foster a respectful, collaborative learning environment.

Messaging Support Analyst, Cognizant Technology Solutions – India.|May 2016 – January 2023

• Delivered technical support for Microsoft Teams, Outlook, and SMTP mail delivery systems.
• Monitored and resolved messaging incidents, ensuring SLA compliance and customer satisfaction.
• Developed Power BI dashboards to analyze incident data and drive performance insights.
• Participated in team handling and management training sessions, supporting junior analysts, and managing task queues.
• Collaborated across departments to escalate issues appropriately, and streamline resolution processes.