TEZIN VERMA
London,Canada
Summary
Experienced Claims Professional specializing in property, farm, and auto claims with 5 years in the industry. Proficient in evaluating damages, negotiating settlements, and ensuring high levels of client satisfaction. Strong analytical skills and technical knowledge enhance capabilities in risk assessment and fraud detection. Dedicated to teamwork and adaptable to evolving demands, consistently providing effective support and achieving desired outcomes.
Overview
2026
2026
years of professional experience
Work History
Property Desk Adjuster
Crawford and Company.
Waterloo, ON
2024 - Current
- Maintained compliance with industry regulations in claims processing and documentation practices.
- Provided exceptional customer service while navigating sensitive property damage claims.
- Built strong relationships with clients by demonstrating empathy during times of loss.
- Worked closely with legal teams to resolve disputed claims through comprehensive case documentation.
- Analyzed repair cost estimates to negotiate fair settlements among involved parties.
- Investigated reported losses thoroughly to assess coverage eligibility accurately.
- Leveraged advanced software tools to streamline data collection for quicker claims processing.
- Enhanced communication with policyholders, significantly reducing claim cycle time.
Property Claims Specialist
The Commonwell Mutual Insurance, ON
Lindsay, ON
2022 - 2024
- Implement effective cost-saving measures by negotiating favorable terms with service providers during the repair process
- Ensure accurate documentation of property claims, facilitating smooth communication between all parties involved
- Serve as a liaison between clients and insurance carriers, facilitating clear communication and timely resolution of all claim-related issues
- Mentor junior staff members on best practices in property claims management, fostering professional growth within the team environment
- Collaborate with insurance adjusters to accurately assess property damage and determine appropriate compensation
Auto Claims Adjuster
Desjardins Insurance
Mississauga, ON
2021 - 2022
- Conducted investigations to assess damage, estimate costs and market value, review reports and other documents and determine settlement amounts
- Settled claims in accordance with the organization's standards, policies and quality commitments as well as the contract terms to ensure client satisfaction
- Worked with all parties involved in claims
- Negotiated agreements with providers
- Reviewed insurance policy and coverages
- Investigated complex automobile claims to include, impaired, unlisted operator or non-drivable
- Determined coverage and liability
- Followed Fault Determination Rule
- Engaged customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
- Collaborated with the customer, service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement
- Interpreted policies through extensive knowledge
- Settled claims in accordance with organization's policies and practices
- Provided sound claims advice at every customer interaction to create a legendary customer experience
- Recommended ways to contribute to the on-going improvement of the overall customer experience
- Ensured customer problems were handled appropriately and escalating issues when necessary, referring customers to appropriate team
Claims Advisor, Home & Auto Sales
TD Insurance Meloche Monnex
Halifax, NS
2019 - 2021
- Demonstrated flexibility to be able to change activities based on customer and business needs
- Performed inbound activities as a contact Centre team member reporting to the Team Manager, Client Services
- Provided solutions and counseled existing and new TD clients on their auto and property insurance needs
- Utilized a customer centric approach, contributing to our legendary service
- Achieved goals related to insurance advice and solutions
- Ensured quality and productivity objectives were met
- Processed callback, submissions and mail in a timely manner
- Accountable for providing high level of service to clients, performed various assigned tasks to promote company features and benefits as part of ongoing portfolio reviews
- Discussed a variety of products at every opportunity and promoted client loyalty through attention to detail and relationship- building
- Remained current on all company philosophies and procedures
- Utilized multiple administrative systems effectively to resolve inquiries within the defined service standards
- Assisted customers with the completion of appropriate forms and other policy requirements
- Responded to customer inquiries on insurance/investment policies and claims
- Took a proactive role in identifying and reporting areas of continuing client concern (trends) and made recommendations to help develop and implement strategies to resolve the issues and improve the service experience
- Recommended client centered resolutions to issues and identify and initiate exceptions within guidelines
- Identified opportunities and made recommendations to improve operational processes and practices
- Contributed to a strong collaborative team and built client working relationships while providing excellent customer service
- Kept current with company policies, procedures and processes as they evolved
- Met expectations relative to productivity, accuracy and service excellence
- Processed transactions on behalf of clients if/when required
Education
Risk Management and Insurance
Insurance Institute Canada
Automotive Engineering, Automotive
Fanshawe College
London, ONSkills
- Microsoft Office suite
- Claims management systems
- Guidewire
- Verisk XactAnalysis
Timeline
Risk Management and Insurance
Insurance Institute Canada
Automotive Engineering, Automotive
Fanshawe College
Property Desk Adjuster
Crawford and Company.
2024 - Current
Property Claims Specialist
The Commonwell Mutual Insurance, ON
2022 - 2024
Auto Claims Adjuster
Desjardins Insurance
2021 - 2022
Claims Advisor, Home & Auto Sales
TD Insurance Meloche Monnex
2019 - 2021