Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

Tewodros (Teddy) Siyoum

Toronto,ON

Summary

Tremendous background experience in teaching, training and coordinating a project focused on youth. Recent graduate with exposure to the challenges in bridging service and access to services to the underserved communities. Recent experience in administration and operations in an emergency shelter. Combined experience with excellent communication, teamwork, facilitation, and advocacy skills and commitment to EDI and AOPs.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Administrative and Operations Assistant

Eva's Initiative for Homeless Youth
10.2022 - Current
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Supported day-to-day site services and facility operations.
  • Scheduled team meetings, shared operation updates and transcribed minutes.
  • Utilized software programs such as Excel, Word, Access, for data entry, tracking, analysis and reporting purposes.
  • Reviewed and updated existing operational plans, guidelines, manuals and procedures regularly.
  • Maintained accurate records of financial transactions and reconciliations.
  • Provided assistance in troubleshooting any technical issues that arose during daily operations.
  • Planned routine operations and special projects under direction of operations and facility manager.
  • Worked closely with other departments on special projects.
  • Monitored inventory levels, created purchase orders, purchased and stocked supplies.
  • Troubleshot equipment problems, supported routine maintenance and scheduled needed repairs.
  • Liaised with contractors for preventative maintenance and inspection.
  • Managed donation reception, administration and processing.
  • Coordinated support to facilitate general across-site operations.
  • Created and managed calendars and schedules.
  • Conducted monthly Health & Safety Checks and Fire Drills.
  • Coordinated clinic as a health liaison
  • Volunteered to interpret between clients and staff
  • Offered varied admin support across the different sites

Customer Service Representative

Tarion Warranty Corporation
08.2020 - 09.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Updated databases with new and modified customer data.

Administrative Assistant

Polycultural Immigrant and Community Services
01.2021 - 06.2022
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Updated contractors information as regularly as required.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed database systems containing customer contact information (OCMS).
  • Prepared and prioritized calendars and correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Project Coordinator and Lecturer

Ethiopian Public Universities
Addis Ababa, NA
10.2000 - 03.2018
  • Implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Identified project needs by reviewing project objectives and schedules.
  • Provided direction, guidance and support to team members throughout the duration of project.
  • Maintained a detailed database of project information including budgeting, resources and deliverables.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Prepared status reports to communicate progress to stakeholders and management teams.
  • Delivered lectures to undergraduate and graduate classes of varying sizes.
  • Assigned grades based upon student performance in class assignments and exams.
  • Mentored graduate students with their research projects and dissertations.
  • Researched current trends in the field of study and incorporated new information into lectures.
  • Tutored students requiring additional assistance in mastering concepts.

Education

MED - Adult Education and Community Development

University of Toronto

MA - Teaching English as a Foreign Language

Addis Ababa University

BA - English

Addis Ababa University

Skills

  • Teaching and Training
  • Project Coordination
  • Program Development and Evaluation
  • Microsoft Office Suite
  • Report Writing
  • Digital Archiving
  • Invoice Processing/ reconciliation
  • Data Entry
  • Schedule Management
  • Oral and Written communication
  • Sensitive Material Handling
  • Multi-Task Management
  • Technical Support
  • Customer Service
  • Business Correspondence

Certification

  • CPI, 3rd Edition, Crises Prevention Institute, 2024
  • Certificate in Emergency First Aid- CPR- C-AED, Red Cross, 2022
  • Certificate in Overdose Prevention and Naloxone administration, Canadian Red Cross, 2023
  • Certificates in AODA, PIPEDA, Shelter Standards, Cyber Security, GSD, WHIMS 2015 Eva's Initiatives, 2022-2024
  • Certificate in Customer Service and Computer Skills, Workplace English-OTEC 2020
  • Database familiarity: OCMS, HARTs, NetSuite, OSCAR

Volunteer Experience

  • Member and Volunteer, TEQ LIP Access to Information Action Group, 2021-2022
  • Administrative and Teaching Assistant, Polycultural Immigrant and Community Services, 2020-2021
  • Customer Service Assistant, The Law Office of DTK, 2019-2021

Languages

English
Professional
Amharic
Native/ Bilingual
Tigrigna
Limited

Timeline

Administrative and Operations Assistant

Eva's Initiative for Homeless Youth
10.2022 - Current

Administrative Assistant

Polycultural Immigrant and Community Services
01.2021 - 06.2022

Customer Service Representative

Tarion Warranty Corporation
08.2020 - 09.2022

Project Coordinator and Lecturer

Ethiopian Public Universities
10.2000 - 03.2018

MED - Adult Education and Community Development

University of Toronto

MA - Teaching English as a Foreign Language

Addis Ababa University

BA - English

Addis Ababa University

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Tewodros (Teddy) Siyoum