Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tewodros Siyoum

Toronto,ON

Summary

Tremendous experience in education/training, research, project coordination and community service in higher education, and recent experience in administration and operations in nonprofits. A recent graduate in Adult Education and Community Development and many years of volunteer experience in Toronto East Quadrant, Local Immigration Partnership (TEQ LIP) as part of my activism/advocacy work for newcomers to Canada. Highly committed to promoting Equity, Diversity, Inclusion and Anti Oppressive Practices in community organizations as well as being well experienced in trauma-informed and client-centered approach to service provision in emergency homeless shelters.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Administrative and Operations Assistant

Eva's Initiative for Homeless Youth
Toronto, ON
10.2021 - Current
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Creating calendars, schedule meetings, take minutes
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Track inventory, place orders, stock, and distribute supplies
  • Process invoices, reconcile expense, and upload onto database
  • Organize and store files in paper folders and OneDrive
  • Updating data on spreadsheet and database
  • Liaise with contractors and community partners
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Assist program staff with events and workshops, coordinating clinic for youth, technical support
  • Assisting Front Line Staff with interpretation/ translation
  • Inspect perimeter, vehicles and devices
  • Conducting monthly health and safety check/ fire drill

Administrative Assistant

Polycultural Immigrant and Community Services
Toronto, ON
11.2021 - 06.2022
  • Pleasantly greet and welcome clients
  • Conduct needs assessment and determine eligibility for services
  • Handling incoming and outgoing calls
  • Provide information and resources, updates about services
  • Refer to appropriate services and counselors
  • Ensuring smooth flow of day-to-day activities as per annual calendar
  • Processing student enrollment on HARTs database
  • Assist clients with information on language assessment, child minding, counseling, and other services
  • Helping teachers and students with information, updates and resources
  • Updating client information to OCMS and HARTS database

Customer Service Representative

Tarion Warranty Corporation
Toronto, ON
08.2019 - 01.2021
  • Answered inbound calls, chats and emails to facilitate customer service
  • Handling client calls and complaints
  • Accessing client files and updating information
  • Made outbound calls to obtain account information.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification
  • Fielded customer complaints and queries, fast-tracking for problem resolution
  • Set up and activated customer accounts
  • Sorting out warranty forms, calculating dates for extensions, extending builder repair periods
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor

Project Coordinator and Lecturer

Hawassa University
Toronto, ON
10.2000 - 03.2018
  • Planning, executing, following up, and reporting program activities
  • Managing the budget, materials, finance, transportation food
  • Designing and delivering project activities
  • Organizing resources and facilitating student work
  • Training and mentoring students, designing projects and enhancement activities
  • Setting and rating student assessments
  • Following up on student progress, and providing feedback

Education

Master of Arts - Adult Education And Community Development

University of Toronto
Toronto, ON
11.2022

Master of Arts - Teaching English As A Foreign Language

Addis Ababa University
Ethiopia
07.2005

Bachelor of Arts - English

Addis Ababa University
Ethiopia
07.2000

Skills

  • Office Management
  • Data Entry and Management
  • Document & File Management
  • Donation Management
  • Schedule and Calendar Management
  • Site Operations
  • Health & Safety Inspection
  • Fire Drill
  • Basic Maintenance
  • Project Coordination
  • MS Office Suite
  • Database Administration
  • Training and orientation
  • Facilitating Meetings
  • Research, Program Development & Evaluation
  • Inventory Management
  • Invoice Processing
  • Financial Reconciliation
  • Business Correspondence
  • Editing and Proofreading
  • Presentation Design

Certification

  • CPI, Crisis Prevention Institute, 2024
  • Emergency First Aid- CPR, Canadain Red Cross, 2022
  • Shelter Standards, THTC, 2022
  • Overdose Prevention and Naloxone administration, Red Cross, 2023
  • Service Excellence, Computer Skills, Workplace English, TDSB, 2019
  • Cyber Security, WHIMS 2015, AODA, PIPEDA, GSD, 2022
  • Database application: OCMS, HARTs, NetSuite, OSCAR (2022-2023)

Timeline

Administrative Assistant

Polycultural Immigrant and Community Services
11.2021 - 06.2022

Administrative and Operations Assistant

Eva's Initiative for Homeless Youth
10.2021 - Current

Customer Service Representative

Tarion Warranty Corporation
08.2019 - 01.2021

Project Coordinator and Lecturer

Hawassa University
10.2000 - 03.2018

Master of Arts - Adult Education And Community Development

University of Toronto

Master of Arts - Teaching English As A Foreign Language

Addis Ababa University

Bachelor of Arts - English

Addis Ababa University

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Tewodros Siyoum