Tevon Gladden
Rancho Cucamonga
Summary
Dynamic and results-driven professional with 15 years of extensive experience in operational leadership, customer service optimization, and business development. Demonstrated success in building and growing successful businesses from the ground up, driving revenue generation, and enhancing customer relationship management. Skilled in team development, cross-functional collaboration, and strategic marketing initiatives. Recognized for exceptional problem-solving skills, innovative thinking, and a customer-centric approach to achieving business goals. Directed driver management dispatching over 50 drivers, fleet maintenance, logistics, and inventory management. Proficient in composing effective accounting reports for inventory, sales, and corporate departments while consistently maintaining accuracy in financial calculations. Managed employee records and worker's compensation cases. Collaborated with CFOs, corporate controllers, and external auditors during private to IPO buyouts.
Overview
14
14
years of professional experience
Work History
Supervisor
LAZ Parking
11.2023 - Current
- Delivered strong leadership managing diverse teammates
- Reconciled customer disputes with care and compassion
- Coordinated guest itineraries
- Resolved and prevented incidents from escalating
- Ensured guest satisfaction
- Effectively managed multiple tasks
- Ensured staff adherence to rules of conduct, policies, and procedures.
Transportation Analyst
Niagara Bottling
05.2018 - 09.2023
- Handled all customer tracking matters
- Performed daily analysis to predict potential inventory problems
- Operated forklift
- Ensured daily efficient, accurate, and timely tracking information
- Consistently met customer service needs by improving relationships with customers and carriers
- Contacted and coordinated with fleet carriers
- Created weekly tracking reports and identified supplies and critical needs timely.
Business Owner
Lustherapy
05.2021 - 07.2023
- Oversaw day-to-day operations
- Tracked inventory and ordered necessary products and supplies
- Created monthly expense budgets and documented employee timesheets
- Evaluated employees' work performance and customer service
- Set purposeful goals to increase business profit.
Business Owner
Your CBD Store
04.2021 - 04.2023
- Managed franchise stores
- Marketed the brand
- Enhanced customer experience and retention
- Developed promotional strategies and events
- Managed finances and inventory
- Supervised staff and ensured compliance with company standards.
Event Manager
Party Rentals
04.2016 - 11.2016
- Communicated, maintained, and developed client relationships
- Delivered events on time and within budget, exceeding expectations
- Monitored operations to ensure proper handling of inventory
- Processed post-event summaries, invoices, and client feedback
- Designed event flyers, digital banners, and menus.
Production Supervisor
Vesuvio Entertainment
02.2015 - 04.2016
- Analyzed staffing requirements and ensured compliance with production schedules and budgets
- Coordinated equipment and process teams to maintain product quality
- Hired, trained, scheduled, and coached staff, conducted performance appraisals, and provided disciplinary actions
- Worked within budgetary guidelines
- Collaborated with Communications Department on Program Guides and social media promotion of events.
Operations Manager
LKQ
07.2010 - 02.2015
- Monitored and controlled expenses according to the budget
- Supported operational risk and audit processes for preventive maintenance
- Assisted in employee appraisals, promotions, compensation, and termination
- Troubleshot product shortages and created weekly shortage reports
- Drove productivity improvements in the supply chain and warehouse operations
- Provided cost reduction ideas and processes for enhanced efficiency.
Education
Skills
- Customer Service Experience
- Sales Experience
- Media & Public Relations
- Ship Inventory using FIFO Method
- Dispatching
- Warehouse Associate
- 3PL Warehouse Management
- Accounts Receivable
- SAP/ERP Proficiency
- Forklift Operation
- Microsoft Office Suite (Outlook, Excel, Word)
- Human Resources Management
- Invoicing and PO Management
- Daily Cycle Counts of Inventory
- Safety & Compliance
- Creation & Execution of SOPs
- Data Management
Timeline
Supervisor
LAZ Parking
11.2023 - Current
Business Owner
Lustherapy
05.2021 - 07.2023
Business Owner
Your CBD Store
04.2021 - 04.2023
Transportation Analyst
Niagara Bottling
05.2018 - 09.2023
Event Manager
Party Rentals
04.2016 - 11.2016
Production Supervisor
Vesuvio Entertainment
02.2015 - 04.2016
Operations Manager
LKQ
07.2010 - 02.2015