Summary
Overview
Work History
Education
Skills
Timeline
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Tevin Alves

Poway

Summary

Organized and dependable candidate successful at meeting deadlines with a positive attitude. Team player with the willingness to be responsible for the team’s work performance and promoting improvements.

Overview

9
9
years of professional experience

Work History

Aviation Technician

United States Marine Corps
04.2019 - Current
  • Maintained USMC MV-22 Ospreys daily as the crew lead.
  • Maintained up-to-date and accurate logs and permanent records.
  • Inspected equipment, systems and components for operational readiness and compliance with standards.
  • Scheduled and completed maintenance according to or ahead of schedule.
  • Disassembled, repaired and reassembled hydraulic and airframe structures.
  • Trained and instructed subordinates on maintenance procedures which supervision while evaluation their during and end of work results.
  • Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
  • Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Read and interpreted aircraft documentation to determine repair feasibility and methods.
  • Being accountable as a team leader to ensure workers are performing safe and efficient work in a timely manner.
  • Keep track of manpower during flexible schedules to accomplish the required workload.

Customer Service Supervisor

Worldwide Flight Services
10.2016 - 04.2019
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Verify flight schedules and plan available manpower according, especially in unplanned events such as bad weather conditions and cancelled flights.
  • Directed and supervised everyday flight operations which includes the aircraft weight and balance data, fuel loads, dispatch paperwork, catering, and departure times.
  • Prepare monthly and yearly financial report of airport facility usage for billing purposes.
  • Record daily, weekly, and monthly revenue data from flight performances and finding new strategies to improve revenue.
  • Review and approve employee time cards in conjunction with employee weekly schedule and overtime hours. As well as input holiday work hours.

Airport Passenger Service Agent

Travelers Aid
02.2015 - 10.2016
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Monitored security and maintained operational protocols.
  • Escorted handicapped passengers from terminal to aircraft.
  • Assist passengers with directions to their destinations, connecting flights, and baggage claim.

Education

College Credits - Architecture Technology

Essex County College
Newark, NJ

High School Diploma -

Central High School
Georgetown, Guyana
05.2013

Skills

  • Customer Service
  • Team leader
  • Fast learner
  • Microsoft office software experienced
  • Report documentation
  • Maintenance and Troubleshooting
  • Complex Problem Resolution
  • Design Modification
  • Aircraft Inspections
  • Safety Protocols
  • Corrosion Control
  • Log Repairs
  • Inspect Airframes

Timeline

Aviation Technician

United States Marine Corps
04.2019 - Current

Customer Service Supervisor

Worldwide Flight Services
10.2016 - 04.2019

Airport Passenger Service Agent

Travelers Aid
02.2015 - 10.2016

College Credits - Architecture Technology

Essex County College

High School Diploma -

Central High School
Tevin Alves