Organized and dependable candidate successful at meeting deadlines with a positive attitude. Team player with the willingness to be responsible for the team’s work performance and promoting improvements.
Overview
9
9
years of professional experience
Work History
Aviation Technician
United States Marine Corps
04.2019 - Current
Maintained USMC MV-22 Ospreys daily as the crew lead.
Maintained up-to-date and accurate logs and permanent records.
Inspected equipment, systems and components for operational readiness and compliance with standards.
Scheduled and completed maintenance according to or ahead of schedule.
Disassembled, repaired and reassembled hydraulic and airframe structures.
Trained and instructed subordinates on maintenance procedures which supervision while evaluation their during and end of work results.
Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
Worked effectively in fast-paced environments.
Worked well in a team setting, providing support and guidance.
Proven ability to learn quickly and adapt to new situations.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Read and interpreted aircraft documentation to determine repair feasibility and methods.
Being accountable as a team leader to ensure workers are performing safe and efficient work in a timely manner.
Keep track of manpower during flexible schedules to accomplish the required workload.
Customer Service Supervisor
Worldwide Flight Services
10.2016 - 04.2019
Coached employees through day-to-day work and complex problems.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Conducted ongoing reviews of program financial systems to assess cost control measures.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Verify flight schedules and plan available manpower according, especially in unplanned events such as bad weather conditions and cancelled flights.
Directed and supervised everyday flight operations which includes the aircraft weight and balance data, fuel loads, dispatch paperwork, catering, and departure times.
Prepare monthly and yearly financial report of airport facility usage for billing purposes.
Record daily, weekly, and monthly revenue data from flight performances and finding new strategies to improve revenue.
Review and approve employee time cards in conjunction with employee weekly schedule and overtime hours. As well as input holiday work hours.
Airport Passenger Service Agent
Travelers Aid
02.2015 - 10.2016
Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Educated passengers on safety procedures and provided assistance to disabled passengers
Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Monitored security and maintained operational protocols.
Escorted handicapped passengers from terminal to aircraft.
Assist passengers with directions to their destinations, connecting flights, and baggage claim.
Thunderbird Challenge Program - Shift Supervisor at United States Marine Corps, United States MarineThunderbird Challenge Program - Shift Supervisor at United States Marine Corps, United States Marine
Director of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community ServicesDirector of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community Services