Tevin Alves
Poway
Summary
Organized and dependable candidate successful at meeting deadlines with a positive attitude. Team player with the willingness to be responsible for the team’s work performance and promoting improvements.
Overview
9
9
years of professional experience
Work History
Aviation Technician
United States Marine Corps
04.2019 - Current
- Maintained USMC MV-22 Ospreys daily as the crew lead.
- Maintained up-to-date and accurate logs and permanent records.
- Inspected equipment, systems and components for operational readiness and compliance with standards.
- Scheduled and completed maintenance according to or ahead of schedule.
- Disassembled, repaired and reassembled hydraulic and airframe structures.
- Trained and instructed subordinates on maintenance procedures which supervision while evaluation their during and end of work results.
- Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
- Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Read and interpreted aircraft documentation to determine repair feasibility and methods.
- Being accountable as a team leader to ensure workers are performing safe and efficient work in a timely manner.
- Keep track of manpower during flexible schedules to accomplish the required workload.
Customer Service Supervisor
Worldwide Flight Services
10.2016 - 04.2019
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Verify flight schedules and plan available manpower according, especially in unplanned events such as bad weather conditions and cancelled flights.
- Directed and supervised everyday flight operations which includes the aircraft weight and balance data, fuel loads, dispatch paperwork, catering, and departure times.
- Prepare monthly and yearly financial report of airport facility usage for billing purposes.
- Record daily, weekly, and monthly revenue data from flight performances and finding new strategies to improve revenue.
- Review and approve employee time cards in conjunction with employee weekly schedule and overtime hours. As well as input holiday work hours.
Airport Passenger Service Agent
Travelers Aid
02.2015 - 10.2016
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Monitored security and maintained operational protocols.
- Escorted handicapped passengers from terminal to aircraft.
- Assist passengers with directions to their destinations, connecting flights, and baggage claim.
Education
College Credits - Architecture Technology
Essex County College
Newark, NJHigh School Diploma -
Central High School
Georgetown, Guyana05.2013
Skills
- Customer Service
- Team leader
- Fast learner
- Microsoft office software experienced
- Report documentation
- Maintenance and Troubleshooting
- Complex Problem Resolution
- Design Modification
- Aircraft Inspections
- Safety Protocols
- Corrosion Control
- Log Repairs
- Inspect Airframes
Timeline
Aviation Technician
United States Marine Corps
04.2019 - Current
Customer Service Supervisor
Worldwide Flight Services
10.2016 - 04.2019
Airport Passenger Service Agent
Travelers Aid
02.2015 - 10.2016
College Credits - Architecture Technology
Essex County College
High School Diploma -
Central High School
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