Tetiana Udut
Toronto,ON
Summary
Energetic and results-driven professional with over 4 years of experience in hospitality, customer service, and administrative roles. Proven track record of leadership, team coordination, and efficient problem-solving. Skilled in client relations, front-desk operations, and event coordination. Multilingual, adaptable, and committed to delivering excellence in dynamic, fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
The Rec Room Roundhouse
Toronto, Ontario
04.2024 - Current
- Deliver exceptional customer service, creating a welcoming and friendly dining experience.
- Accurately process food and beverage orders while noting allergies and preferences.
- Provide menu guidance and recommendations to enhance guest satisfaction.
- Handle payments efficiently and resolve customer issues promptly.
Server / Bartender
OTG Management, Toronto Pearson Airport
Toronto, Ontario
11.2023 - 03.2024
- Maintained high standards of hospitality and customer engagement.
- Managed dining areas, ensuring cleanliness and readiness for guests.
- Processed cash, credit, and gift card transactions accurately.
- Applied knowledge of wine, beer, and cocktails to make recommendations.
Hostess / Server
Mudhen Brewing Company
Wildwood, NJ, USA
04.2023 - 10.2023
- Managed reservations and answered customer inquiries, providing a seamless experience.
- Served orders efficiently and ensured sanitation and presentation standards.
- Resolved complaints professionally, enhancing customer loyalty.
Front Desk Receptionist
Medical Center "Medius"
Mukachevo, Ukraine
12.2022 - 02.2023
- Welcomed patients and clients, managed appointments, and provided administrative support.
- Maintained accurate records and facilitated communication between staff and visitors.
- Assisted in day-to-day office operations, ensuring smooth workflow.
Game Operator
Morey’s Piers
Wildwoodm NJ, USA
06.2022 - 09.2022
- Provided information on facilities and operations to visitors, ensuring safety and satisfaction.
- Monitored equipment and enforced operational procedures.
- Assisted customers in understanding game rules and winning requirements.
- Maintained the cleanliness and organization of game areas throughout shifts.
Administrative Assistant
Pedagogical College Office
Mukachevo, Ukraine
05.2022 - 08.2022
- Supported the Deputy Director with documentation, correspondence, and office coordination.
- Prepared reports, organized events, and coordinated academic and administrative activities.
- Acted as a liaison between staff, students, and external contacts.
Education
Bachelor’s Degree - Teaching English as a Second Language
Comenius University
Bratislava, Slovakia01-2023
Bachelor’s Degree - Education
Mukachevo State University
Ukraine01-2023
Diploma - Elementary School Teaching
Pedagogical College
Mukachevo, UkraineSkills
- Customer Service & Client Relations
- Front Desk & Administrative Operations
- Team Leadership & Staff Coordination
- Cash Handling & Sales
- Event Planning & Student Organization
- Food & Beverage Service
- Problem Solving & Conflict Resolution
- Multitasking & Adaptability
Affiliations
Student Leadership Roles
- Group Leader (Starosta): Organized student group activities, represented peers in academic matters, and facilitated communication with faculty.
- Student Council President: Led student council, coordinated events, managed teams, and represented students’ interests to administration.
Languages
English
Full Professional
Ukrainian
Native/ Bilingual
Slovak
Professional
Russian
Native/ Bilingual
Czech
Limited
Certification
- Smart Serve Certificate, Toronto, ON (2024)
- Food Handler Certificate, Toronto, ON (2024)
- Pearson English Language Certificate
- Summer Work and Travel Program, USA (2022, 2023)
- Dance Competition Awards – 1st and 2nd place, Ukraine (2017-2019)
Timeline
Server
The Rec Room Roundhouse
04.2024 - Current
Server / Bartender
OTG Management, Toronto Pearson Airport
11.2023 - 03.2024
Hostess / Server
Mudhen Brewing Company
04.2023 - 10.2023
Front Desk Receptionist
Medical Center "Medius"
12.2022 - 02.2023
Game Operator
Morey’s Piers
06.2022 - 09.2022
Administrative Assistant
Pedagogical College Office
05.2022 - 08.2022
Bachelor’s Degree - Teaching English as a Second Language
Comenius University
Bachelor’s Degree - Education
Mukachevo State University
Diploma - Elementary School Teaching
Pedagogical College
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