Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
TETIANA SVATOK

TETIANA SVATOK

Toronto,ON

Summary

Experienced Assistant Manager proficient in customer relationship management and employee training. Demonstrated success in strategic planning and problem-solving. Ready to enhance operational efficiency and drive customer satisfaction. Dynamic professional with a strong background in operational strategy and employee training. Skilled in content creation and marketing materials preparation, contributing to enhanced customer experiences and increased loyalty. Prepared to leverage expertise in a fast-paced environment.

Overview

9
9
years of professional experience

Work History

Assistant Manager

BARREL HOUSE KORCHMA
Toronto, Ontario
04.2023 - Current
  • Assisted in inventory management and ordering supplies for efficient operations.
  • Resolved customer inquiries and complaints to maintain a positive dining experience.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

SERVER

BARREL HOUSE KORCHMA
TORONTO, ON
06.2022 - Current
  • Managed order accuracy and timely delivery to guests.
  • Collaborated with kitchen staff to ensure efficient food preparation.
  • Assisted in training new servers on menu items and service standards.
  • Resolved customer complaints promptly and professionally as needed.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Prepared drinks according to standard recipes.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Content Creator

Influencer
02.2022 - Current
  • Developed engaging content for social media platforms to increase audience interaction.
  • Collaborated with brands to craft sponsored content that aligns with audience interests.
  • Curated content for social media platforms.
  • Proposed creative ideas to engage followers with different content types and formats.

Model

Influencer
03.2016 - Current
  • Collaborated with designers to create cohesive visual themes for photo shoots.
  • Modeled various clothing lines for fashion shows and promotional events.
  • Participated in fittings and adjusted garments to ensure proper fit and presentation.
  • Maintained professional relationships with clients, agents, and team members in the industry.
  • Increased social media presence to promote specific brands and products.

Real Estate Agent

Avrida
LVIV, Ukraine
09.2019 - 07.2022
  • Facilitated property showings for clients, highlighting key features and benefits.
  • Managed client relationships, providing timely updates and market insights.
  • Coordinated listing agreements and prepared marketing materials for properties.
  • Negotiated offers and counteroffers between buyers and sellers effectively.
  • Collaborated with mortgage brokers to guide clients through financing options.
  • Managed real estate transactions from initiation to closing.

Manager

Fitness Club
Lviv,Ukraine
11.2020 - 05.2022
  • Led team in developing operational strategies to enhance workflow efficiency.
  • Managed staff schedules and assignments to optimize resource allocation.
  • Oversaw inventory management to ensure adequate stock levels and organization.
  • Trained new employees on company policies and operational procedures.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Education

Master of Arts - Philology

Lviv Ivan Franko National University
Lviv, Ukraine
12-2020

Skills

  • Employee training
  • Marketing materials preparation
  • Strategic planning
  • POS terminal operation
  • Customer relationship management
  • Content creation
  • Problem solving
  • Team collaboration
  • Stress management
  • Social media engagement
  • Customer relations
  • Money handling
  • Recruiting and interviewing
  • Staff development

Languages

English
Professional
Ukrainian
Native/ Bilingual
Polish
Elementary

Timeline

Assistant Manager

BARREL HOUSE KORCHMA
04.2023 - Current

SERVER

BARREL HOUSE KORCHMA
06.2022 - Current

Content Creator

Influencer
02.2022 - Current

Manager

Fitness Club
11.2020 - 05.2022

Real Estate Agent

Avrida
09.2019 - 07.2022

Model

Influencer
03.2016 - Current

Master of Arts - Philology

Lviv Ivan Franko National University

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TETIANA SVATOK