Summary
Overview
Work History
Skills
Websites
Languages
Timeline
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TETIANA PYPENKO URHENCH

Toronto,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with handling daily retail operations and customer interactions. Utilizes effective communication techniques to engage and assist customers. Strong understanding of inventory management and sales processes, ensuring smooth store operations.

Overview

4
4
years of professional experience

Work History

Retail Store Associate

'LcWaikiki Retailing Services'
06.2022 - 02.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Retail Store Associate

'Kotton Clothes'
05.2021 - 12.2021
  • Collaborated with team members to achieve store sales targets consistently.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Retail Store Associate

Crystal Mall
07.2020 - 03.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Assisted customers with their purchases, resulting in a positive shopping experience and repeat business.

Skills

  • Cash handling accuracy
  • Store maintenance
  • Customer service
  • Customer assistance
  • Payment processing

Languages

English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Turkish
Full Professional

Timeline

Retail Store Associate

'LcWaikiki Retailing Services'
06.2022 - 02.2024

Retail Store Associate

'Kotton Clothes'
05.2021 - 12.2021

Retail Store Associate

Crystal Mall
07.2020 - 03.2021

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TETIANA PYPENKO URHENCH