Tetiana Norchenko
Calgary,AB
Summary
Over 8yrs of hotel management experience. Experienced in starting up opening a hotel. Deep knowledge of intricacies of hotel service and business management. Excellent at prioritizing and achieving result. Comfortable in hight-paced work environment, while managing priorities. Hight level of strategic thinking. Passionate about improving hotel profitability, traffic and popularity. Looking to begin a career in hotel management industry in Calgary.AB.
Overview
8
8
years of professional experience
Work History
Manager and Owner
Veranda Hotel
Skadovsk, Kherson Reg.
05.2014 - 02.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
Bachelor of Arts - Environmental And Ecology Specialist
Kherson State Agricoltural University
Kherson Reg. Ukraine08-2012
Skills
- Comfortable working in high-pressure environment
- Excellent communication
- Strong multitasking abilities
- Attention to detail
- TEAM PLAYER
Languages
Ukrainian
Native/ Bilingual
Russian
Full Professional
English
Limited
Armenian
Elementary
Timeline
Manager and Owner
Veranda Hotel
05.2014 - 02.2022
Bachelor of Arts - Environmental And Ecology Specialist
Kherson State Agricoltural University
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