Tetiana Martyniuk
Edmonton,AB
Summary
Dedicated employee known for punctuality, pursuing employment options where good service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.
Overview
16
16
years of professional experience
Work History
Cleaner
LTD Servises
Edmonton, Alberta
02.2024 - Current
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Emptied wastebaskets and replaced liners.
- Washed windows both inside and outside of the facility.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Scrubbed walls to remove scuff marks or stains.
Logistics Specialist
Marcason
Kyiv Ukraine
03.2013 - 03.2017
- Assisted in troubleshooting any problems that may arise during the delivery process.
- Communicated regularly with customers regarding their orders status.
- Identified areas for improvement within the logistics department and recommended solutions.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
- Logged, processed, and followed up on merchandise authorization shipments in databases.
- Responded to inquiries from both external and internal customers, resulting in decrease in calls to help desk.
- Automated office operations, managed client correspondence and supplied record tracking and data communication services.
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
- Provided technical assistance when needed during customer service calls or emails.
Call Center Employee
Marcason
Zhytomyr
10.2012 - 03.2013
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
Shop Clothing Salesperson and Cashier
LTD House
Zhytomyr
11.2011 - 09.2012
- Maintained inventory records of sales and restocked shelves as needed.
- Maintained cleanliness of work area throughout shift.
- Conducted regular price checks to ensure accuracy of displayed prices.
- Processed payments using cash registers and credit card terminals.
- Operated store equipment such as scanners, printers, computers.
- Ensured that all safety regulations were followed at all times.
- Handled returns and exchanges efficiently while maintaining a positive attitude towards customers.
- Assisted in creating visual displays to promote products.
- Participated in team meetings to discuss strategies for improving customer satisfaction.
- Performed daily opening and closing procedures according to company guidelines.
- Provided assistance during promotional events such as clearance sales.
- Advised customers on the selection of merchandise based on their needs and preferences.
- Handled cash transactions in accordance with established procedures.
- Maintained permanent and temporary shelving with well-stocked and organized merchandise.
- Influenced customers' buying decisions by expertly suggesting related products and accessories.
- Assisted in receiving, unpacking, and organizing new stock deliveries.
- Accepted cash and credit card payments, issued receipts and provided change.
Cook of Appetizers and Cold Dishes
Plaza
Zhytomyr
04.2009 - 11.2011
- Checked the quality of raw materials prior to use in order to ensure freshness of products used.
- Kept records of the quantities of food used.
- Followed health and safety regulations while handling food and beverages.
- Ensured that kitchen was kept clean at all times by sweeping floors, washing surfaces.
- Accurately weighed ingredients for each dish in order to maintain portion control standards.
- Sliced meats and other ingredients according to recipe specifications using knives or machines.
- Prepared food for service based on daily specials and chef's needs.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Cashier and Seller of Prepared Food
Rainbow cafe
Zhytomyr
01.2009 - 09.2009
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained current knowledge of store promotions to highlight sales to customers.
Cook, Barista, Waiter
Pizzeria Felichita
Zhytomyr
06.2008 - 08.2009
- Monitored stock levels of food items and ordered more when necessary.
- Ordered supplies as needed for the kitchen.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Resolved customer complaints regarding food quality or services provided.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Greeted guests and answered questions about menu items.
- Reconciled cash drawers at the end of shifts to verify sales totals.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Specialist in Enterprise Economics - Specializing in Business Economics
Poltava University of Economics And Trade
Poltava, Ukraine10-2013
Bachelor - Food Technology And Operations Management
Poltava University of Economics And Trade
Poltava, Ukraine03-2011
Food Technology Technician
Zhytomyr Commercial College
Ukraine02-2008
Skills
- Database Management
- Resolving Problems
- Documentation skills
- Order Preparation
- Updating logs
- Complaint Handling
- Written Communication
- Teamwork and Collaboration
- Professional Demeanor
- Data Entry
- Customer Transactions
- Cash Handling
- Attention to Detail
- Cash and credit card transactions
- Customer Service
- Unpacking deliveries
- Problem-Solving
- Cleaning and sanitizing
- Document Management
- Safe Food Handling
- Reliability
- Shipping procedures
- Call Management
- Microsoft Office
- Microsoft Outlook
- Clerical Support
- Housekeeping
Timeline
Cleaner
LTD Servises
02.2024 - Current
Logistics Specialist
Marcason
03.2013 - 03.2017
Call Center Employee
Marcason
10.2012 - 03.2013
Shop Clothing Salesperson and Cashier
LTD House
11.2011 - 09.2012
Cook of Appetizers and Cold Dishes
Plaza
04.2009 - 11.2011
Cashier and Seller of Prepared Food
Rainbow cafe
01.2009 - 09.2009
Cook, Barista, Waiter
Pizzeria Felichita
06.2008 - 08.2009
Specialist in Enterprise Economics - Specializing in Business Economics
Poltava University of Economics And Trade
Bachelor - Food Technology And Operations Management
Poltava University of Economics And Trade
Food Technology Technician
Zhytomyr Commercial College
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