Tetiana Lytvynenko
New Minas,NS
Summary
Highly motivated, tech savvy Account Manager with 20+ years’ experience. Excellent client relationship management skills with a focus on customer satisfaction. Comfortable working in a fast-paced environment with competing priorities – always attentive to detail, accuracy, and meeting deadlines. Works effectively in teams and independently. Speaks fluent Ukrainian and Russian, English B1
Overview
20
20
years of professional experience
Work History
Seasonal Store Associate
Winners
10.2023 - Current
- Greeting customers in a friendly manner; be knowledgeable to answer questions regarding merchandise items, prices and brand
- Demonstrating a high degree of customer service while processing all refunds, exchanges and purchases in accordance with company guidelines
- Assisting with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiries
Middle Account Manager
Global Service
11.2016 - Current
- Creating and maintaining services/tools accounts for teams, processing payments, and following up on ensuring that payments are made on time and in full
- Creating financial tasks and payment cards reports for Financial Department
- Managing an organization's domain portfolio, which includes purchasing, renewing, and maintaining domain names for various websites and online properties
- Configuring DNS records for the organization's domain names, such as A records, CNAME records, and MX records
- Experience with G-suite, Atlassian Jira/Confluence, Microsoft Office
- Managing an organization's relationship with hosting providers
- Management of the company's procurement process, which includes the selection, purchase of computer equipment
- Creating landing pages, multi-page websites on website builder
- Completing other tasks as assigned.
Information Technology Specialist
NZ Service
09.2015 - 11.2016
- Creating sites on website builder
- Providing customer support services
- Completing administrative tasks.
Customer Service Manager
Tetracom
02.2013 - 09.2015
- Generating invoices and work completion certificates in billing system
- Signing customer contracts and maintaining documentation
- Customer services consultation and support.
Customer Service Manager
General Networks
12.2003 - 02.2013
- VoIP Billing System 2.0 (VoIP termination/origination, management and accounting of server traffic)
- VoIP customer service
- Processing payments, and following up on ensuring that payments are made on time and in full.
Education
Marketing -
Kyiv Economic Institute of Marketing
Kyiv, Ukraine01.2006
Bachelor of Language -
Kyiv Institute for Teacher Training
Kyiv, Ukraine01.2002
Skills
- Motivated to learn new things
- Accurate
- Client focus
- Strong communication & interpersonal skills
- Flexibility
- Reliability
- Creative problem solver
- Adapts to tasks as required
- Responsible & hard-working
- Well organized
- Strong time management skills
- Proficient in MS Office, Google Workspace, Jira, Confluence
- Resourceful and courteous when resolving customer questions
Languages
English
Timeline
Seasonal Store Associate
Winners
10.2023 - Current
Middle Account Manager
Global Service
11.2016 - Current
Information Technology Specialist
NZ Service
09.2015 - 11.2016
Customer Service Manager
Tetracom
02.2013 - 09.2015
Customer Service Manager
General Networks
12.2003 - 02.2013
Marketing -
Kyiv Economic Institute of Marketing
Bachelor of Language -
Kyiv Institute for Teacher Training
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