Tetiana Lesiv
Banff,AB
Overview
5
5
years of professional experience
Work History
Room Attendant
Banff Centre of Arts and Creativity
10.2022 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Farm worker
Korona Gomba
05.2019 - 07.2022
- Harvest vegetables
- Perform routine care including planting, irrigating and harvesting of vegetables
- Sort and pack vegetables
- Examine quality of vegetables and prepare items for market/sale purposes
- Ensure the cleanness of the farm working area
Server
Mafla Pizza&Wine
10.2018 - 03.2019
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Philosophy -
Vasyl Stefanyk Precarpathian National University
01.2018
Skills
- Guest Relations
- Trash Waste and Removal
- Lost and Found Procedures
- Housekeeping
- Safety Procedures
- Teamwork
- Hospitality Industry
- Room Preparation
- Safe Chemical Handling
- Supply Stocking
- Supply Restocking
- Customer Service
- Damage and Theft Reporting
- Hazardous Chemical Training
- Guest Service and Support
- Storage Area Management
- Guest Request Response
- Multitasking and Prioritizing
- Food Delivery
- Table Bussing
- Food Station Setup
- Menu Memorization
- Service Prioritization
- Guest Seating
- Greenhouse Work
- Harvesting Knowledge
- Crop Management
- Crop Harvesting
- Complex Problem-Solving
- Troubleshooting Skills
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Timeline
Room Attendant
Banff Centre of Arts and Creativity
10.2022 - Current
Farm worker
Korona Gomba
05.2019 - 07.2022
Server
Mafla Pizza&Wine
10.2018 - 03.2019
Philosophy -
Vasyl Stefanyk Precarpathian National University