Tetiana Lashkevych
West Vancouver,Canada
Summary
Results-driven operations professional with a strong background in food and beverage management, team leadership, and project coordination. Demonstrated expertise in optimizing processes, driving operational efficiency, and leading cross-functional teams. Committed to delivering high-quality customer experiences and ensuring flawless execution of programs and events. Excited to leverage leadership skills and industry knowledge in the Director/Sr. Manager, Food & Beverage Integration role at Aritzia.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Barista
Barista
West Vancouver, Canada
06.2022 - Current
- Maintain high standards of food & beverage preparation, quality control, and customer satisfaction
- Collaborate with team members to optimize workflows and ensure a clean, organized, and efficient workspace
- Assist in inventory management, stock replenishment, and cash handling to support daily operations
- Provide an elevated guest experience by anticipating needs and delivering exceptional service
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Team Leader
AIESEC Organization
Ternopil, Ukraine
10.2021 - 04.2022
- Led a team, assigned tasks, and oversaw daily operations to ensure efficient execution of organizational goals
- Developed partnerships and negotiated agreements to support program initiatives
- Managed product sales, cold calling, and stakeholder engagement to drive business growth
- Implemented operational improvements and streamlined processes for better efficiency and performance
- Assisted in recruitment to build a team of top performers.
- Established open and professional relationships with team members to resolve various issues quickly.
- Assisted in recruitment to build team of top performers.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Volunteer - Humanitarian Assistance
Support Ukraine
Ternopil, Ukraine
02.2022 - 03.2022
- Assisted displaced individuals and those affected by war in securing housing and resources
- Organized and participated in relief efforts, including coordinating logistics and supply distribution
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Waitress
Nova Pizzeria
Ternopil, Ukraine
05.2021 - 10.2021
- Provided an excellent guest experience by ensuring timely and accurate order fulfillment
- Addressed customer concerns and resolved complaints to maintain high satisfaction levels
- Managed cash transactions and order processing efficiently
- Supported the needs of 10-person wait staff who attended to the specific family needs of countless customers daily for restaurant with social relevancy and intentionality.
Cashier Assistant
Kids Clothing Store “Kramnytsa”, Ukraine, Ternopil
Ukraine
01.2020 - 05.2021
- • Answered questions about store policies and addressed customer concerns.
- • Packed customer orders into boxes and bags, transferring them to shopping carts.
- • Cleaned, swept, mopped, and disinfected shop area to maintain customer
- • Met customer needs through polite, friendly, and attentive service.
- • Encouraged customers to make additional purchases by highlighting current
- • Processed refunds and exchanged company policy.
- • Set up new sales displays each week with fresh merchandise.
Education
Bachelor's Degree - International Management
West Ukrainian National University
Ternopil06.2025
Certificate - Fashion Design
Fashion School MODETON
Kyiv01.2023
Skills
- Food & Beverage Operations Management
- Team Leadership & Development
- Process Improvement & Efficiency
- Project & Program Management
- Event Planning & Execution
- Customer Experience Optimization
- Inventory & Resource Planning
- Budgeting & Financial Oversight
- Latte art
- Up-selling
- Tea expertise
Accomplishments
- Supervised team of 2 staff members.
- Memorized ingredients and recipes for more that 40 specialty drinks.
- Made own latte art designs
Additional Information
Strong ability to work in fast-paced environments while managing multiple priorities., Passionate about the food & beverage industry and committed to continuous professional development., Available for full-time employment in Vancouver, BC.
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Polish
Professional Working
Russian
Native or Bilingual
Certification
- Serving It Right certificate
- Food Safe certificate
Timeline
Barista
Barista
06.2022 - Current
Volunteer - Humanitarian Assistance
Support Ukraine
02.2022 - 03.2022
Team Leader
AIESEC Organization
10.2021 - 04.2022
Waitress
Nova Pizzeria
05.2021 - 10.2021
Cashier Assistant
Kids Clothing Store “Kramnytsa”, Ukraine, Ternopil
01.2020 - 05.2021
Bachelor's Degree - International Management
West Ukrainian National University
Certificate - Fashion Design
Fashion School MODETON