Tetiana Lashkevych
West Vancouver,Canada
Summary
Results-driven operations professional with a strong background in food and beverage management, team leadership, and project coordination. Demonstrated expertise in optimizing processes, driving operational efficiency, and leading cross-functional teams. Committed to delivering high-quality customer experiences and ensuring flawless execution of programs and events. Excited to leverage leadership skills and industry knowledge in the Director/Sr. Manager, Food & Beverage Integration role at Aritzia.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Barista
Barista
06.2022 - Current
- Maintain high standards of food & beverage preparation, quality control, and customer satisfaction
- Collaborate with team members to optimize workflows and ensure a clean, organized, and efficient workspace
- Assist in inventory management, stock replenishment, and cash handling to support daily operations
- Provide an elevated guest experience by anticipating needs and delivering exceptional service
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Team Leader
AIESEC Organization
10.2021 - 04.2022
- Led a team, assigned tasks, and oversaw daily operations to ensure efficient execution of organizational goals
- Developed partnerships and negotiated agreements to support program initiatives
- Managed product sales, cold calling, and stakeholder engagement to drive business growth
- Implemented operational improvements and streamlined processes for better efficiency and performance
- Assisted in recruitment to build a team of top performers.
- Established open and professional relationships with team members to resolve various issues quickly.
- Assisted in recruitment to build team of top performers.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Volunteer - Humanitarian Assistance
Support Ukraine
02.2022 - 03.2022
- Assisted displaced individuals and those affected by war in securing housing and resources
- Organized and participated in relief efforts, including coordinating logistics and supply distribution
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Waitress
Nova Pizzeria
05.2021 - 10.2021
- Provided an excellent guest experience by ensuring timely and accurate order fulfillment
- Addressed customer concerns and resolved complaints to maintain high satisfaction levels
- Managed cash transactions and order processing efficiently
- Supported the needs of 10-person wait staff who attended to the specific family needs of countless customers daily for restaurant with social relevancy and intentionality.
Cashier Assistant
Kids Clothing Store “Kramnytsa”, Ukraine, Ternopil
01.2020 - 05.2021
- • Answered questions about store policies and addressed customer concerns.
- • Packed customer orders into boxes and bags, transferring them to shopping carts.
- • Cleaned, swept, mopped, and disinfected shop area to maintain customer
- • Met customer needs through polite, friendly, and attentive service.
- • Encouraged customers to make additional purchases by highlighting current
- • Processed refunds and exchanged company policy.
- • Set up new sales displays each week with fresh merchandise.
Education
Bachelor's Degree - International Management
West Ukrainian National University
Ternopil06.2025
Certificate - Fashion Design
Fashion School MODETON
Kyiv01.2023
Skills
- Food & Beverage Operations Management
- Team Leadership & Development
- Process Improvement & Efficiency
- Project & Program Management
- Event Planning & Execution
- Customer Experience Optimization
- Inventory & Resource Planning
- Budgeting & Financial Oversight
- Latte art
- Up-selling
- Tea expertise
Accomplishments
- Supervised team of 2 staff members.
- Memorized ingredients and recipes for more that 40 specialty drinks.
- Made own latte art designs
Additional Information
Strong ability to work in fast-paced environments while managing multiple priorities., Passionate about the food & beverage industry and committed to continuous professional development., Available for full-time employment in Vancouver, BC.
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Polish
Professional Working
Russian
Native or Bilingual
Certification
- Serving It Right certificate
- Food Safe certificate
Timeline
Barista
Barista
06.2022 - Current
Volunteer - Humanitarian Assistance
Support Ukraine
02.2022 - 03.2022
Team Leader
AIESEC Organization
10.2021 - 04.2022
Waitress
Nova Pizzeria
05.2021 - 10.2021
Cashier Assistant
Kids Clothing Store “Kramnytsa”, Ukraine, Ternopil
01.2020 - 05.2021
Bachelor's Degree - International Management
West Ukrainian National University
Certificate - Fashion Design
Fashion School MODETON
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