Tetiana Kulbaka
Toronto,ON
Summary
I am a self-motivated individual eager to contribute what I have learned to the vibrant world of P&C as well as to expand my expertise further. I possess excellent interpersonal skills that allow me to work with a diversity of people and be a great team player. Proven reliability, strong organizational skills, and a positive attitude. Adept at multitasking in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Guest Services Agent
Holiday Inn, InterContinental Hotel Group
02.2024 - Current
- Greeting guests upon arrival and offering assistance
- Streamlining check-in processes for increased efficiency and reduced wait times
- Enhancing guest satisfaction by addressing concerns and providing prompt resolutions
- Developing strong relationships with repeat customers, fostering loyalty and return visits
Office Operations Coordinator
Vlahovic Management & Software Solutions
03.2023 - 11.2023
- Maintained a clean, organized office environment
- Managed office inventory and supply orders, ensuring timely delivery of necessary materials for daily operations
- Assisted in the recruitment process by screening resumes, scheduling interviews, and maintaining candidate records
- Provided administrative support to executive staff including travel arrangements, expense tracking, and report preparation
People & Culture Associate
Alexander Mann Solutions
06.2022 - 02.2023
- Assisted in goal setting, talent reviews, and performance conversations
- Acted as a point of contact for employee inquiries and concerns
- Supported business activities and employee lifecycle
- Enhanced overall employee experience to foster a positive workplace culture
Recruitment & Strategic Communication Associate
FOREO
08.2021 - 03.2022
- Supported full-cycle campus recruitment process including, drafting and posting job descriptions, screening resumes, scheduling and conducting interviews, as well as supporting the offer process
- Assisted the new staff with the orientation ensuring their readiness to perform and deliver
- Led employer branding initiatives to enhance company visibility and drive engagement with candidates
Talent Development Intern
FOREO
06.2021 - 08.2021
- Assisted in organizing employee training and development programs
- Supported performance management processes
- Coordinated employee engagement activities
- Designed rewards and recognition programs
Education
Bachelor of Science - Hospitality And Tourism Operations Management
Rochester Institute of Technology
Dubrovnik, Croatia05.2022
Bachelor of Arts - Teachers of English As A Second/Foreign Language
Zhytomyr State University of Ivan Franko
Zhytomyr, Ukraine 06.2018
Skills
- Team player mentality
- Complaint Handling
- Time Management
- Attention to Detail
- Reliability
- Adaptability and Flexibility
Languages
Ukrainian
Native or Bilingual
English
Full Professional
Croatian
Full Professional
German
Limited Working
Timeline
Guest Services Agent
Holiday Inn, InterContinental Hotel Group
02.2024 - Current
Office Operations Coordinator
Vlahovic Management & Software Solutions
03.2023 - 11.2023
People & Culture Associate
Alexander Mann Solutions
06.2022 - 02.2023
Recruitment & Strategic Communication Associate
FOREO
08.2021 - 03.2022
Talent Development Intern
FOREO
06.2021 - 08.2021
Bachelor of Science - Hospitality And Tourism Operations Management
Rochester Institute of Technology
Bachelor of Arts - Teachers of English As A Second/Foreign Language
Zhytomyr State University of Ivan Franko
Similar Profiles
Akashdeep SinghAkashdeep Singh
Guest service Associate at Intercontinental Hotel Groups, Holiday Inn ChandigarhGuest service Associate at Intercontinental Hotel Groups, Holiday Inn Chandigarh
Agesh A SAgesh A S
Assistant Human Resources Manager at InterContinental Hotels Group- Holiday Inn CochinAssistant Human Resources Manager at InterContinental Hotels Group- Holiday Inn Cochin
David BollingerDavid Bollinger
Houseperson at IHG Hotel Group, Holiday Inn ExpressHouseperson at IHG Hotel Group, Holiday Inn Express
Angelica AbuqueAngelica Abuque
Home Childcare Provider at BRADLEY MAZDAHome Childcare Provider at BRADLEY MAZDA
Shana KhoshnawShana Khoshnaw
Tutor at Toronto District School BoardTutor at Toronto District School Board