Tetiana Kis
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Cook
Scandic Hotel
06.2022 - 08.2023
- Prepared salads, soups and sandwiches for customers.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve fast.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Hostess
Restaurant "Pier 88 Nile River"
11.2018 - 01.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Head Waiter
Restaurant Brewery "Solomenska Brewery"
02.2011 - 04.2018
- Provided excellent wait service to ensure satisfaction.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- In addition to well knowing menu, was well versed in the beer menu and nuances of preparation of various beer types.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Restaurant Waiter
Radisson Blue Hotel
09.2009 - 06.2011
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Used cash registers and credit card machines to cash out customers.
Waitress
Casino "Premier Palace"
09.2005 - 12.2007
- Fast and efficient serving customers consistently on high level, in accordance with casino service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Control of order at tables, serving and cleaning tables.
Education
High School Diploma -
Huliaipole Secondary School
UkraineSkills
- Guest Relations Management
- Order Management
- Sales Techniques
- Service Prioritization
- Menu Memorization
- Table Bussing
- Dining Area Maintenance
- Conflict Management
Languages
English
Ukrainian
Russian
Timeline
Cook
Scandic Hotel
06.2022 - 08.2023
Hostess
Restaurant "Pier 88 Nile River"
11.2018 - 01.2020
Head Waiter
Restaurant Brewery "Solomenska Brewery"
02.2011 - 04.2018
Restaurant Waiter
Radisson Blue Hotel
09.2009 - 06.2011
Waitress
Casino "Premier Palace"
09.2005 - 12.2007
High School Diploma -
Huliaipole Secondary School
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