Tetiana Doroshenko
Ottawa,Ukraine
Summary
Goal-oriented individual with 3 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Skilled in communication and collaboration for best-in-class service. Delivering exceptional communication and problem-solving skills. Proficient in managing customer inquiries and conflict resolution to ensure customer satisfaction through efficient service. Committed to creating positive customer experiences and fostering long-term relationships.
Overview
5
5
years of professional experience
Work History
Customer service coordinator
TJX
01.2024 - Current
- Plan, prioritize tasks, and provide direction to associates in collaboration with the management team;
- Improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards;
- Training associates in service area policies and procedures;
- Developing associates on merchandise presentation and customer service excellence, encouraging an environment of collaboration and continuous improvement
Sales associate (Full time)
TJX
11.2023 - 01.2024
- Answer questions regarding merchandise items, prices and brands and provide information on promotions, company’s policies and procedures, events, and store locations;
- Processing all refunds, exchanges, and purchases in accordance with company guidelines;
- Ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiries
Sales associate (Part time)
TJX
04.2023 - 11.2023
- Answer questions regarding merchandise items, prices and brands and provide information on promotions, company’s policies and procedures, events, and store locations;
- Processing all refunds, exchanges, and purchases in accordance with company guidelines;
- Ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiries
Administrator
Wonderwork, Kyiv
Kyiv
09.2019 - 02.2022
- Coordinating work of the beauty salon to ensure efficiency and compliance to company policies;
- Budgeting and bookkeeping procedures;
- Submitting daily reports;
- Recruiting and training associates
Education
Bachelor degree - History&Archeology
Taras Shevchenko National University of Kyiv
07.2020
Skills
- Meticulous attention to detail
- Time management
- Documentation skills
- Adaptability to change
- Problem-solving
- Customer service excellence
- Microsoft outlook, word, and Excel
- Resilience under pressure
- Networking
- Work prioritization
- Workflow management
- Decision-making
- Adaptability to change
Hobbies and Interests
Hiking, photography, travelling.
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer service coordinator
TJX
01.2024 - Current
Sales associate (Full time)
TJX
11.2023 - 01.2024
Sales associate (Part time)
TJX
04.2023 - 11.2023
Administrator
Wonderwork, Kyiv
09.2019 - 02.2022
Bachelor degree - History&Archeology
Taras Shevchenko National University of Kyiv