Summary
Overview
Work History
Education
Skills
References
Timeline
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Tetiana Diakova

Tetiana Diakova

Account Manager
Calgary,AB

Summary

Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Regional Account Manager

Glovo
09.2020 - Current
  • Communicated by phone, email and traveled for face to face contact with portfolios partners.
  • Designed and organized company advertisement tools for presentations and sold to partners.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated partners' needs and developed tailored solutions to increase positive customer ratings.
  • Developed and implemented strategies to increase client retention.
  • Fielded partners complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Monitored service after marketing campaigns and implemented quick and effective problem resolutions.
  • Negotiated prices, terms of sales and service agreements.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Consulted with partners to supply accurate product and service information.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance partners satisfaction

Junior Account Manager

Glovo
05.2020 - 09.2020
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting partner relationships based on accurate price quotes and customer-centric terms.
  • Evaluated partners needs and developed tailored solutions to increase positive customer ratings.
  • Educated partners on new products or services to increase customer orders.
  • Worked with huge small partners portfolio to increase profitability of small cities.
  • Build from scratch the process of reducing partner debts
  • Oversaw new business development to generate sales leads, negotiate partners commission and forecast revenue.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Devised data visualization dashboards to make complex data for collector company
  • Fielded partners complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Consulted with businesses to supply accurate product and service information.

Junior Account Manager (retail)

Glovo
03.2020 - 05.2020
  • Activation of a new groceries store on the platform
  • Add new groceries to the platform CRM
  • Prepared all supporting documentation
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Worked on reducing partners debts and set up autopayment.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Developed, maintained and utilized partners items on the platform.
  • Evaluated partners needs and developed tailored solutions to increase positive customer ratings.
  • Consulted with groceries to supply accurate product and service information.
  • Support for integration of web application components into the CRM system of stores through API
  • Fielded partners complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Transferred retail partners to electronic document management

Activation Specialist

Glovo
10.2019 - 03.2020
  • Sent out initial instructions to new partners
  • Held online welcome conferences for new partners with instruction of partner app interface.
  • Called and briefed a new partner about partner app interface, finances process and marketing tools.
  • Checked availability of all necessary documents
  • Activated partners page in the company application.
  • Solved partners complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Prepared and handed new partners to their account managers or to the partner support team.

Operation Courier Controller

Glovo
01.2019 - 10.2019
  • Communicated with couriers to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with couriers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Looked up fraud couriers and customers and banned them on platform.
  • Oversaw condition of field units to manage daily schedule and maintain organized shifts.
  • Assisted in resolving courier complaints and grievances.
  • Monitored and tracked dispatch communication systems.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Dispatcher-Logist

Platinum Taxi
06.2017 - 06.2018
  • Receiving and processing incoming calls from customers.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Monitored and tracked dispatch communication systems.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled and organized delivery routes.
  • Prepared balance sheets, cash flow reports and income statements.

Education

Master of Science - Educational And Scientific of Food Technologies

The National University of Food Technologies
Kyiv
02.2020

Skills

  • Experience working with MC Office, Jarvice, Salesforce, AXDraft, Jira, CRM software
  • Language knowledge:

English ─ B2 middle

Ukrainian ─ C2 free

Russian ─ C2 free

  • Ability to learn quickly, adapt, and pay attention to detail
  • Data Processing skills
  • Administrative and Management skills
  • Managing Multiple Tasks
  • Documentation skills

References

Mariana Rukina - Glovo Senior Account manager  +1-929-532-1904

Rafaelle Medel - Sunchacer Vacation Villas housekeeper checker  +1-403-714-7968

Timeline

Regional Account Manager

Glovo
09.2020 - Current

Junior Account Manager

Glovo
05.2020 - 09.2020

Junior Account Manager (retail)

Glovo
03.2020 - 05.2020

Activation Specialist

Glovo
10.2019 - 03.2020

Operation Courier Controller

Glovo
01.2019 - 10.2019

Dispatcher-Logist

Platinum Taxi
06.2017 - 06.2018

Master of Science - Educational And Scientific of Food Technologies

The National University of Food Technologies
Tetiana DiakovaAccount Manager