Tetiana Diakova
Account Manager
Calgary,AB
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Regional Account Manager
Glovo
09.2020 - Current
- Communicated by phone, email and traveled for face to face contact with portfolios partners.
- Designed and organized company advertisement tools for presentations and sold to partners.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated partners' needs and developed tailored solutions to increase positive customer ratings.
- Developed and implemented strategies to increase client retention.
- Fielded partners complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after marketing campaigns and implemented quick and effective problem resolutions.
- Negotiated prices, terms of sales and service agreements.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Consulted with partners to supply accurate product and service information.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance partners satisfaction
Junior Account Manager
Glovo
05.2020 - 09.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting partner relationships based on accurate price quotes and customer-centric terms.
- Evaluated partners needs and developed tailored solutions to increase positive customer ratings.
- Educated partners on new products or services to increase customer orders.
- Worked with huge small partners portfolio to increase profitability of small cities.
- Build from scratch the process of reducing partner debts
- Oversaw new business development to generate sales leads, negotiate partners commission and forecast revenue.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Devised data visualization dashboards to make complex data for collector company
- Fielded partners complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Consulted with businesses to supply accurate product and service information.
Junior Account Manager (retail)
Glovo
03.2020 - 05.2020
- Activation of a new groceries store on the platform
- Add new groceries to the platform CRM
- Prepared all supporting documentation
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Worked on reducing partners debts and set up autopayment.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed, maintained and utilized partners items on the platform.
- Evaluated partners needs and developed tailored solutions to increase positive customer ratings.
- Consulted with groceries to supply accurate product and service information.
- Support for integration of web application components into the CRM system of stores through API
- Fielded partners complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Transferred retail partners to electronic document management
Activation Specialist
Glovo
10.2019 - 03.2020
- Sent out initial instructions to new partners
- Held online welcome conferences for new partners with instruction of partner app interface.
- Called and briefed a new partner about partner app interface, finances process and marketing tools.
- Checked availability of all necessary documents
- Activated partners page in the company application.
- Solved partners complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Prepared and handed new partners to their account managers or to the partner support team.
Operation Courier Controller
Glovo
01.2019 - 10.2019
- Communicated with couriers to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with couriers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Looked up fraud couriers and customers and banned them on platform.
- Oversaw condition of field units to manage daily schedule and maintain organized shifts.
- Assisted in resolving courier complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Dispatcher-Logist
Platinum Taxi
06.2017 - 06.2018
- Receiving and processing incoming calls from customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Prepared balance sheets, cash flow reports and income statements.
Education
Master of Science - Educational And Scientific of Food Technologies
The National University of Food Technologies
Kyiv02.2020
Skills
- Experience working with MC Office, Jarvice, Salesforce, AXDraft, Jira, CRM software
- Language knowledge:
English ─ B2 middle
Ukrainian ─ C2 free
Russian ─ C2 free
- Ability to learn quickly, adapt, and pay attention to detail
- Data Processing skills
- Administrative and Management skills
- Managing Multiple Tasks
- Documentation skills
References
Mariana Rukina - Glovo Senior Account manager +1-929-532-1904
Rafaelle Medel - Sunchacer Vacation Villas housekeeper checker +1-403-714-7968
Timeline
Regional Account Manager
Glovo
09.2020 - Current
Junior Account Manager
Glovo
05.2020 - 09.2020
Junior Account Manager (retail)
Glovo
03.2020 - 05.2020
Activation Specialist
Glovo
10.2019 - 03.2020
Operation Courier Controller
Glovo
01.2019 - 10.2019
Dispatcher-Logist
Platinum Taxi
06.2017 - 06.2018
Master of Science - Educational And Scientific of Food Technologies
The National University of Food Technologies
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