Determined professional with a proven track record in customer service and sales. Demonstrated success in consistently surpassing sales goals. Possesses extensive experience in professional office settings, showcasing commitment, excellent verbal communication, inbound calls, outbound calls, and strong interpersonal skills. Known for delivering exceptional customer service and driving sales through effective communication and relationship-building. A dedicated and adaptable collaborative worker with a focus on exceeding expectations in a dynamic and fast-paced environment.
Hi, I’m
Tethloach Thokbuom
Calgary,Alberta
Summary
Overview
10
years of professional experience
1
Certificate
Work History
Rogers Communications
Warehouse Associate
10.2023 - Current
Job overview
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Collaborated with team members to complete complex projects on schedule and within budget constraints.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
TAG Recruitment
Warehouse Associate
04.2016 - Current
Job overview
- Ensured timely completion of projects by assisting with loading and unloading materials.
- Streamlined workflow processes through proper organization of tools, equipment, and materials.
- Reduced order processing time with diligent organization of products and accurate documentation.
- Maintained a safe work environment, adhering to safety protocols and conducting regular inspections.
- Collaborated effectively with team members to expedite order fulfillment and maintain smooth operations.
Calgary Hyundai
Sales Consultant
06.2023 - 11.2023
Job overview
- Developed strong relationships with customers for repeat business and referrals.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Collaborated with management to develop sales strategies and achieve monthly targets.
Apple
Specialist
10.2021 - 01.2023
Job overview
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for their electronic purchases.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Minto Properties
Concierge
04.2020 - 07.2020
Job overview
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
The International Hotel
Guest Service Agent
12.2018 - 04.2020
Job overview
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Updated guest records with pertinent information to provide personalized service during their stay.
Fusion Auto & Glass
Glass Technician
04.2016 - 11.2018
Job overview
- Enhanced customer satisfaction by efficiently repairing and replacing glass in automobiles
- Streamlined workflow for better project completion rates by maintaining an organized work environment and properly managing tools and materials.
- Increased overall efficiency with expert diagnosis of glass damages and accurate recommendations for repair or replacement solutions.
- Ensured safety compliance during all projects, adhering to industry standards and company policies.
- Completed specialized training in various glass cutting techniques to improve precision and reduce waste.
BoConcept
Sales Associate/Shipper
04.2014 - 09.2016
Job overview
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
- Enhanced furniture assembly efficiency by streamlining processes and improving workflow.
- Increased customer satisfaction by ensuring proper alignment and fit during the assembly process.
- Delivered furniture efficiently by planning and optimizing delivery routes.
- Ensured safe transport of items by properly securing and protecting them during transit.
Foot Locker
Sales Associate
05.2014 - 07.2014
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Western Canada High SchoolCalgary, AB
High School Diploma
06.2013
University Overview
Skills
- Shipping and Receiving
- Merchandise Staging
- Lifting and Sorting
- Product Verification
- Inventory Control
- Sales Expertise
- Sales Goals Attainment
- Customer Service
- Guest Relations
- Front Office Support
- Hospitality
- Interpersonal Skills
Certification
- High school diploma
- AMVIC Licence
- Class 5 driver’s licence
- CSO Certificate
- Forklift Certified
Languages
English
Timeline
Warehouse Associate
Rogers Communications
10.2023 - Current
Sales Consultant
Calgary Hyundai
06.2023 - 11.2023
Specialist
Apple
10.2021 - 01.2023
Concierge
Minto Properties
04.2020 - 07.2020
Guest Service Agent
The International Hotel
12.2018 - 04.2020
Warehouse Associate
TAG Recruitment
04.2016 - Current
Glass Technician
Fusion Auto & Glass
04.2016 - 11.2018
Sales Associate
Foot Locker
05.2014 - 07.2014
Sales Associate/Shipper
BoConcept
04.2014 - 09.2016
Western Canada High School
High School Diploma
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