Teta Shekinah Gatete
Toronto,ON
Summary
I'm a highly skilled bilingual customer service professional with a proven track record of delivering exceptional support in both English and French. Experienced in handling diverse customer inquiries, resolving issues effectively, and ensuring customer satisfaction. Strong communication skills, both verbal and written, in English and French, coupled with a deep understanding of cultural nuances.
Overview
4
4
years of professional experience
Work History
Home Tutor
Susan Mutoni
01.2021 - 12.2023
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Developed parent and student relationships by offering interactive assignments for students and parents.
- Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
- Communicated with parents and teachers on students' progress.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Developed student confidence through positive reinforcement strategies.
Customer Service Cashier
Sandrine Karenzi
01.2023 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Bilingual Customer Service Representative
Compassion
02.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Gained customer trust by providing knowledgeable and accurate information in both English and French.
Host
Mariott Hotel
03.2020 - 05.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Bachelor of Arts - Business Administration
Cape Breton University
Sydney, NS06.2026
High School Diploma -
Green Hills Academy
Rwanda, Kigali06.2022
Skills
- Problem-solving skills
- Self-discipline
- Verbal and written communication
- Time Management
- Team Leadership
- Decision-Making
- Customer Service
- Multitasking proficiency
- Detail Oriented
- Flexible and Adaptable
- Computer Proficiency
Languages
English
Native or Bilingual
French
Native or Bilingual
German
Limited Working
Kinyarwanda
Native or Bilingual
Timeline
Customer Service Cashier
Sandrine Karenzi
01.2023 - 09.2023
Bilingual Customer Service Representative
Compassion
02.2022 - 11.2022
Home Tutor
Susan Mutoni
01.2021 - 12.2023
Host
Mariott Hotel
03.2020 - 05.2021
Bachelor of Arts - Business Administration
Cape Breton University
High School Diploma -
Green Hills Academy
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