TETA KELIA
Ottawa,ON
Summary
Proven cashier with a track record of enhancing customer satisfaction at Whole Foods Market Inc, adept in POS system proficiency and demonstrating exceptional patience and empathy. Excelled in reducing wait times, significantly boosting customer retention. Skilled in both cash handling and fostering positive customer relations, committed to maintaining cleanliness and promoting workplace safety.
Overview
2
2
years of professional experience
Work History
Grocery Store Cashier
Whole Foods Market Inc
04.2024 - Current
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Participated in ongoing training and development opportunities to stay current with industry trends and best practices.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Operated cash register to accurately process and record customer payments.
Cashier
NDOLI Supermarket
02.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Addressed customer needs and made product recommendations to increase sales.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
LYCEE NOTRE DAME D AFRIQUE
RWANDASkills
- POS System proficiency
- Cleanliness and Organization
- Patience and Empathy
- Workplace Safety
- Basic Math Competence
- Teamwork and Collaboration
- Excellent Communication
- Customer service-focused
- Cash handling expertise
Languages
English
Full Professional
Timeline
Grocery Store Cashier
Whole Foods Market Inc
04.2024 - Current
Cashier
NDOLI Supermarket
02.2023 - 12.2023
High School Diploma -
LYCEE NOTRE DAME D AFRIQUE
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