Tet Ximenez
Roseville
Summary
Motivated and dedicated professional with a strong desire for internal promotion. Skilled in contributing to team success and committed to delivering high-quality work. Proven track record of effective collaboration with team members. Eager to take on new challenges and make a positive impact on the organization’s success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Customer First Advocate
GoodLeap
07.2022 - Current
- Delivered friendly customer service and offered expert support in phone calls and emails.
- Assisted CFAs in navigating processes and procedures in Zoom and shadow sessions
- Trained and supported new team members, maintaining culture of collaboration.
- Proactive in keeping tickets and cases cleared
- Handled internal communication and emails specified for Senior role
- Proactive on queue in Zoom to answer incoming questions and support leadership
Tier 2 Customer Service Representative
ModSquad
09.2017 - 03.2020
- Entrusted with open/closing shift duties and tasked sensitive assignments on large projects.
- Educate users and troubleshoot accounts via phone and service tickets.
- Maintain and exceed department metrics standards to ensure SLAs are met.
- Assisted customers with online orders and sales.
- Assisted customers effectively by solving customer disputes.
- Provided support to customers during phone calls and emails
- Performed fraud prevention on sales orders and placed outbound calls to verify customer information.
- Performed tasks in returns and exchanges.
- Engaged and followed up with customers to ensure customer satisfaction.
- Moderated content reports in communities and messages.
- Provided training to Tier 1 representatives regarding procedures, guidelines, and customer service etiquette.
- Uphold NDA in alignment with company and industry standards.
Overnight Modular Team
Walmart
04.2017 - 07.2017
- Re-stocked and faced products in a timely manner
- Re-organized shelving and products based on modular sheets and zones.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
Barista
Starbucks
08.2016 - 10.2016
- Took customers payment along with preparing and serving food and drinks.
- General cleaning and other tasks assigned by management.
- Provided excellent customer service by accurately taking customer orders, addressing inquiries, and ensuring a positive and efficient experience.
Education
High School Diploma -
Monterey Trail High School
Elk Grove, CA06-2016
No Degree - Fashion/Apparel Design
Sierra College
Rocklin, CA07-2028
Skills
- Content management
- Certified in CPR
- Customer service excellence
- Effective communication skills
- Effective issue resolution
- Time management
- Active listening
Accomplishments
- Achieved two Triple Quality Awards in 2025 by completing tasks with accuracy and efficiency.
Certification
- Standard First Aid, CPR and AED
Timeline
Senior Customer First Advocate
GoodLeap
07.2022 - Current
Tier 2 Customer Service Representative
ModSquad
09.2017 - 03.2020
Overnight Modular Team
Walmart
04.2017 - 07.2017
Barista
Starbucks
08.2016 - 10.2016
High School Diploma -
Monterey Trail High School
No Degree - Fashion/Apparel Design
Sierra College
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