IBRAHIM ALI
Surrey,BC
Summary
Results-driven System Analyst with a strong background in IT and a proven track record of driving successful system implementations. Skilled in analyzing complex systems, identifying improvement opportunities, and designing effective solutions. Proficient in requirements gathering, documentation, and stakeholder collaboration. Experienced in managing end-to-end project lifecycles, from planning and development to deployment and support. Adept at leveraging technical expertise and business acumen to align technology solutions with organizational goals. Strong communication skills, with a passion for delivering exceptional results that enhance operational efficiency and drive business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Analyst
General Fusion Inc
05.2022 - Current
- Implemented and administered NetSuite, achieving streamlined business operations through effective management, optimizing user access, security, and system updates.
- Administered and Implemented Jira project management/ service desk tool, configuring workflows, providing support, and conducting training
- Created and maintained documentation, including user manuals, process flows, and standard operating procedures
- Streamlined business processes with the implementation of SharePoint solutions for better collaboration and increased productivity.
- Managed successful software implementations, ensuring timely delivery and seamless integration with existing systems.
- Collaborated with cross-functional teams to implement process improvements, reducing manual tasks and increasing productivity.
- Streamlined user account management by automating the onboarding and offboarding processes.
- Collaborated with cross-functional teams to ensure seamless integration of Active Directory with other systems.
System Analyst
Stemcell Technologies
02.2022 - 05.2022
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions
- Resolved or escalated problem tickets to resolve user issues
- Installed system updates to address vulnerabilities and reduce security issues.
-
Business Systems Administrator
Zymeworks Inc.
01.2021 - 02.2022
- Streamlined business processes by implementing efficient systems to improve workflow and productivity.
- Enhanced data accuracy by conducting thorough system audits and resolving discrepancies in a timely manner.
- Enhanced user experience for ERP system users, providing comprehensive training and support.
- Collaborated with various departments to gather requirements and develop tailored SharePoint solutions.
- Streamlined helpdesk processes for increased efficiency and improved response times.
- Collaborated with business to identify areas for process improvement and implement changes accordingly.
Business Operations Analyst
TuGo
07.2018 - 12.2020
- Collaborated with Business Development to evaluate, document and implement efficient, customer focused operational functions for business development opportunities
- Test operational processes to ensure design aligns with business requirements, proactively identify, recommend, implement and document improvement opportunities
- Serve as the primary point of contact for the Customer Operations Team for partner support functions, including system or operational issues, create/report/track challenges through a workflow management process
- Maximized resource utilization of a team of 40 people in TuGo's call center to enhance efficiency through different strategic framework implementation.
Education
BBA - Business Administration
British Columbia Institute of Technology
Burnaby, BC05.2018
Diploma - Business Information Technology Management
British Columbia Institute of Technology
Burnaby, BC06.2016
Skills
- Project Documentation
- Business Process Analysis
- Project Management
- Requirements Gathering
- Enterprise Architecture
- Change management
- ITIL framework
- Enterprise Application Integration
Certification
- Udemy - 2022 Complete Python Bootcamp From Zero to Hero in Python
- Udemy - Complete Windows Server 2016 Administration
- Udemy - Widows Server 2019 Administration
- Atlassian - Jira Administration
- Veeva Systems- Veeva Vault Platforms Fundamental Certification
- Udemy - Cisco CCNA 200-301 - 50% Complete
- Udemy - AWS Certified Solutions Architect Associate - 50% Complete
Timeline
System Analyst
General Fusion Inc
05.2022 - Current
System Analyst
Stemcell Technologies
02.2022 - 05.2022
Business Systems Administrator
Zymeworks Inc.
01.2021 - 02.2022
Business Operations Analyst
TuGo
07.2018 - 12.2020
BBA - Business Administration
British Columbia Institute of Technology
Diploma - Business Information Technology Management
British Columbia Institute of Technology
- Udemy - 2022 Complete Python Bootcamp From Zero to Hero in Python
- Udemy - Complete Windows Server 2016 Administration
- Udemy - Widows Server 2019 Administration
- Atlassian - Jira Administration
- Veeva Systems- Veeva Vault Platforms Fundamental Certification
- Udemy - Cisco CCNA 200-301 - 50% Complete
- Udemy - AWS Certified Solutions Architect Associate - 50% Complete
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