Cynthia Moretto
Montreal,QC
Summary
Dedicated and results-oriented HRIS consultant and implementation specialist with over 4 years of extensive experience in delivering tailored solutions to clients in need of streamlined and efficient HR systems. Proficient at analyzing complex business processes, identifying opportunities for automation, and customizing HRIS platforms to align with client goals and industry best practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Implementation Consultant
ADP
10.2022 - 07.2023
- Conduct thorough needs analysis of client's HR operations, including benefit plans, performance, recruitment, workflows, compensation, to successfully implement within ADP Workforce Now HRIS.
- Provide valuable assistance in client calls and internal team meetings throughout all project stages, including analysis, configuration, validation, and go-live, ensuring smooth implementation and project success.
- Develop and execute project plans, ensuring adherence to timelines and milestones, to successfully implement HR modules.
- Interpret insurance provider policies and leverage the knowledge to design comprehensive benefit plans within the Workforce Now platform.
- Deliver accurate and critical statutory information to clients, covering areas such as tax reporting and benefits administration, to ensure compliance and mitigate risks.
- Support clients by offering best practices and guidance in utilizing HR modules, including benefits, compensation, performance, onboarding, employee maintenance, reporting & analytics, and security administration.
- Ensure a smooth transition from the implementation phase to ongoing client support, by facilitating knowledge transfer training and communication between internal teams.
- Offer instruction, navigation assistance, troubleshooting, system maintenance, and assessments to identify optimal solutions, processes, and alternatives for clients
- Contribute feedback and suggestions to enhance products, address issues, improve processes, to promote efficiency and drive continuous improvement.
HRIS & HR Consultant
ADP
05.2019 - 07.2022
- Successfully managed client accounts, cultivating strong client relationships and ensuring high levels of satisfaction.
- Conducted comprehensive training presentations for new and existing clients for the HRIS, Workforce Now.
- Developed training materials, including job aids and instructional videos, to provide ongoing support.
- Generated detailed reports tailored to client requirements, incorporating filters, calculated fields, and reporting rules.
- Provided expert coaching and consultation on the seamless integration of client's internal business operations related to compensation, performance, recruitment, benefits, LMS, workflows and onboarding.
- Offered guidance on best practices and industry trends in module integration.
- Offered prompt support to program users, delivering clear instructions, assisting with navigation, and resolving issues.
- Developed diverse Analytics Dashboards to meet clients' organizational needs, encompassing HR metrics, time and attendance data, benefits utilization, payroll analysis, recruitment analytics, and benchmarking.
- Collaborated as a strategic liaison, fostering strong partnerships with internal departments such as IT, Payroll, and system designers to ensure efficient and meaningful process.
- Developed comprehensive employee handbooks at the corporate level ensuring compliance with collective agreements and labour codes
- Provided valuable feedback and suggestions on product enhancements, issue resolution, process improvements, and best practices in the HR field.
Data Input Specialist
ADP
10.2017 - 05.2019
- Responsible for inputting payroll data for small businesses, such as salary rates, hours, and dollars, hiring and terminating, and personal/employment information.
- Worked directly with clients to ensure payroll compliance and comprehension of data.
- Operated with ADP payroll software to input payroll data.
Customer Service Representative
CIBC
07.2016 - 08.2017
- Providing great customer service by meeting client’s needs and processing personal banking transactions.
- Achieved a weekly sales quota by promoting bank products and services.
- Maintaining proper bank procedures involving balancing the cash till, processing documents accordingly, and follow-up on client’s concerns.
Education
Graduate Diploma (Gr.Dip) - Human Resources Management
McGill University
Montreal, QC05.2022
Bachelor of Arts - Human Relations
Concordia University
Montreal, QC12.2018
Skills
- Workflow Improvement
- Troubleshooting and Diagnostics
- Analytical
- Data Analysis
- Project Management
- Training
- Communication
- Change Management
- Database Maintenance
- SQL Reporting
Certification
UDEMY June 2023
The Complete SQL Bootcamp
Become a Data Analyst - (Python, Excel, SQL, Power BI)
Languages
English, French
Timeline
Human Resources Implementation Consultant
ADP
10.2022 - 07.2023
HRIS & HR Consultant
ADP
05.2019 - 07.2022
Data Input Specialist
ADP
10.2017 - 05.2019
Customer Service Representative
CIBC
07.2016 - 08.2017
Graduate Diploma (Gr.Dip) - Human Resources Management
McGill University
Bachelor of Arts - Human Relations
Concordia University
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