TESSIE REGIS

TORONTO EYE SPECIALISTS AND SURGEONS

02.2013 - 02.2023

Expertly handled a variety of tasks including courteously greeting patients and guests, registering patients, scheduling follow-up appointments, updating records, and answering inquiries both in person and over the phone
Remained professional in dealing with difficult patients and always going above and beyond to ensure their satisfaction
Efficiently answered hundreds of incoming and outgoing calls
Collaborated accordingly with technical staff as to patient diagnostic tests
Facilitated patients' referrals for MRI appointments, CT scans, X-rays, Ultrasound, A/B scans, blood tests, and referrals to other specialists and also notified patients of their upcoming appointments
Responsibly handled a large number of referrals, faxes, and communication from different offices.
Communicated with several offices in regard to consultation inquiries and gave information as needed
Coordinated with pharmacy as to Lucentis/Eyelea and Botox injections and other medical supplies needed
Assisted with collecting fees or payments from patients for services that were not covered by OHIP.
EyeMD/Hype systems knowledgeable
Was responsible for maintaining an efficient and organized front desk

Summary