Tessa Sneve
Vancouver
Summary
Knowledgeable retail professional that excels in customer education and team leadership, demonstrating adaptability and a keen eye for detail. Achieves significant improvements in consumer engagement and operational efficiency, embodying effective communication and creative problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Local Cannabis
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Key Holder Supervisor
Canna Cabana
04.2023 - 03.2024
- Oversaw and assisted in inventory management while minimizing discrepancies.
- Trained new staff members on job duties and company policies, maintained safe work environment
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
Social Media Marketer
Miss Envy Botanicals
06.2019 - 07.2021
- Sourced relevant and profitable partnerships with influencers to grow company's social media following
- Developed and suggested content to increase consumer engagement through social media platforms
- Increased brand visibility by creating and implementing targeted social media campaigns.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
Store Manager
Cannabis Culture
03.2016 - 01.2019
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Education
Associate's Degree - Business Marketing
Confederation College of Applied Arts And Technology
Thunder Bay, ON04.2015
Skills
- Product Knowledge
- Attention to detail
- Positive Attitude
- Customer Education
- Training and Mentoring
- Creative Problem-Solving
- Effective communication
- Adaptability and flexibility
- Team Leadership
Certification
- Selling It Right - 2024
- Mental Health First Aid Certification - 2019
- Conflict Resolution and Effective Communication Workshops - 2019
Timeline
Store Manager
Local Cannabis
03.2024 - Current
Key Holder Supervisor
Canna Cabana
04.2023 - 03.2024
Social Media Marketer
Miss Envy Botanicals
06.2019 - 07.2021
Store Manager
Cannabis Culture
03.2016 - 01.2019
Associate's Degree - Business Marketing
Confederation College of Applied Arts And Technology
- Selling It Right - 2024
- Mental Health First Aid Certification - 2019
- Conflict Resolution and Effective Communication Workshops - 2019
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