Tessa Silversides
Regina Beach,Saskatchewan
Summary
Personable and detail-focused individual with talent for analyzing complex information and making sound decisions. Well-versed in understanding policy terms and conditions, as well as employing investigative techniques to assess claims accuracy. Dedicated to providing fair and accurate claim resolutions to ensure customer satisfaction and while maintaining company integrity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Sandbox Mutual Insurance
Regina Beach, Saskatchewan
03.2022 - Current
- Handled multiple Property, Liability and Equipment claims. Produced and maintained a strong closed claim/open claim ratio.
- Examined claims wordings, forms and other records to determine insurance coverage.
- Attended claim site to develop Scope of Repairs required
- Verified insurance claims and determined fair amount for settlement.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Negotiated favorable settlements with claimants
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Continuously improved industry knowledge through ongoing professional development opportunities, staying current on trends and changes within the insurance field.
Canadian Accredited Insurance Broker Exam Grader
Insurance Brokers Association Saskatchewan
Regina, Saskatchewan
01.2013 - Current
- Grade all four levels of CAIB certification exams
- Responsible to have completed exams marked within 7 days of submission
Senior Commercial & Personal Lines Insurance Broker
Dusyk and Barlow Insurance
Regina, Saskatchewan
01.2010 - 03.2022
- Managed a diverse and extensive portfolio of Commercial and Personal Lines insurance business, which involved engaging with high-priority clients, negotiating favorable terms with insurers, and presenting tailored coverage solutions in a clear and strategic manner to policyholders.
- Provided expert guidance on complex coverage issues, increasing client confidence in their insurance decisions.
- Mentored junior brokers in sales techniques and industry best practices, enhancing overall team performance.
- Was responsible for helping to eliminate paper files in our office and move our information onto our computer systems to promote efficiency in the office
- Worked with the following broker management and quoting systems: SIG XP, Intelliquote, Policy Works, iClarify, RCT, BVS, Commercial Express, various insurance company portals
- Organized educational seminars for highschools to increase awareness of insurance products, coverages and careers
Education
Accredited Chartered Insurance Professional
Insurance Institute
Chartered Insurance Professional
Insurance Institute
06-2022
Canadian Accredited Insurance Broker
Insurance Brokers Association of Saskatchewan
01.2012
Skills
- Critical thinking and problem solving
- Able to follow direction well and discuss complex claims and solutions
- Well versed in policy wordings and coverages
- Friendly, positive attitude Able to work with a team and collaborate
- Customer service
- Able to develop sketches and repair estimates using Xactimate
- Familiar with Docusketch and Hover tools
- Claims investigation & Claims handling
- Settlement negotiation
- Have worked with many broker tools including SIG XP, Intelliquote, RCT/iClarify/BVS
Certification
- Xactimate Level 2 Certification
- HAAG Certified Inspector - Residential Roofs
Timeline
Claims Adjuster
Sandbox Mutual Insurance
03.2022 - Current
Canadian Accredited Insurance Broker Exam Grader
Insurance Brokers Association Saskatchewan
01.2013 - Current
Senior Commercial & Personal Lines Insurance Broker
Dusyk and Barlow Insurance
01.2010 - 03.2022
Accredited Chartered Insurance Professional
Insurance Institute
Chartered Insurance Professional
Insurance Institute
Canadian Accredited Insurance Broker
Insurance Brokers Association of Saskatchewan