Tessa Phifer
Mission Viejo,CA
Summary
Experienced with retail analytics, customer engagement, and inventory management. Utilizes data-driven insights to develop effective retail strategies and improve sales. Strong understanding of market trends and consumer behavior, ensuring optimal product placement and store layout.
Overview
7
7
years of professional experience
Work History
Dog Walker/Dog Sitter
Dog Walker
San Clemente, CA
01.2019 - Current
- Conducted daily walks and exercise routines tailored to each dog's needs.
- Monitored pet behavior and health, reporting any concerns to owners promptly.
- Manage comprehensive overnight care for multiple families, maintaining a 100% safety record for all animals in my care.
- Oversee essential daily operations for clients, including precise feeding schedules, hydration monitoring, and medication administration.
- Apply behavioral techniques through play and grooming to reduce pet anxiety and provide peace and mind for owners.
Sales Associate
Tillys
San Clemente, CA
07.2023 - 08.2024
- Personalized the shopping experience by identifying customer needs and providing tailored product recommendations.
- Clearly articulated refund and exchange policies to customers, ensuring transparency and maintaining brand loyalty.
- Upheld rigorous store visual standards and sanitation protocols to create a welcoming and safe environment for guests.
- Streamlined store closing procedures through diligent organization and teamwork to ensure a seamless transition for the morning shift.
- Maintained organized product displays, ensuring merchandise was visually appealing and accessible.
- Engaged with customers to understand their preferences and recommend suitable products.
Sales Associate
Spirit Halloween Store
San Clemente, CA
08.2023 - 11.2023
- Processed transactions efficiently, handling cash and digital payments with accuracy.
- Resolved customer inquiries and concerns, fostering positive shopping experiences.
- Collaborated with team members to restock items and manage inventory effectively.
- Participated in promotional events, actively promoting sales and special offers to drive traffic.
Education
BA - Psychology
California State University, Fullerton
Fullerton04-2026
High School Diploma - undefined
San Clemente High School
San Clemente, CA01-2023
Skills
- Technical: Proficient in Microsoft Office (Excel, Word, Powerpoint)
- Interpersonal: Active Listening, Problem Solving, Conflict Resolution, Team leadership
- Awards: San Clemente High School Superintendent's/Principal's Honors Roll
LANGUAGES
English - Proficient.
AWARDS
Recognized for academic accomplishments through the Superintendent’s/Principal’s Honors Role at San Clemente High School.
Timeline
Sales Associate
Spirit Halloween Store
08.2023 - 11.2023
Sales Associate
Tillys
07.2023 - 08.2024
Dog Walker/Dog Sitter
Dog Walker
01.2019 - Current
High School Diploma - undefined
San Clemente High School
BA - Psychology
California State University, Fullerton