Tessa Peters
Edmonton,AB
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
12
12
years of professional experience
Work History
Executive Board Secretary
Little Aspen Playschool
08.2021 - 07.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Recorded and distributed minutes of meetings to reflect format and level of detail determined.
- Wrote clear, brief notes to record all motions and decisions of meetings.
- Signed official documents and board minutes.
- Conducted general board correspondence and kept records of all correspondence.
- Filed paperwork and organized computer-based information.
Executive Board Purchaser
Little Aspen Playschool
08.2020 - 07.2021
- Presided over board meetings and conducted board business to address organizational objectives.
- Assisted teaching staff with purchasing any classroom materials
- Organized and ordered all Scholastic orders for students
- Assisted in developing new policies and procedures to keep the school safe and open during COVID
Manager of Customer Service
TD Canada Trust
03.2014 - 12.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues when required
- Opened and closed the branch regularly
- Assisted customers with their day to day needs.
- Organized employee schedules
Financial Services Representative
TD Canada Trust
07.2013 - 03.2014
- Advised clients on favorable investment opportunities to meet established financial goals.
- Built and established relationships with clientele to improve future business opportunities.
- Advised clients on financial matters and recommended investments.
- Opened accounts, Mortgages, and purchased Mutual Funds for customers
Customer Service Representitive
TD Canada Trust
02.2010 - 07.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Mutual Funds License -
IFIC
07.2013
High School Diploma -
Harry Ainlay School
Edmonton, AB07.2003
Skills
- Conflict Management
- Customer Service
- Employee Coaching and Mentoring
- Time Management
Timeline
Executive Board Secretary
Little Aspen Playschool
08.2021 - 07.2022
Executive Board Purchaser
Little Aspen Playschool
08.2020 - 07.2021
Manager of Customer Service
TD Canada Trust
03.2014 - 12.2014
Financial Services Representative
TD Canada Trust
07.2013 - 03.2014
Customer Service Representitive
TD Canada Trust
02.2010 - 07.2013
Mutual Funds License -
IFIC
High School Diploma -
Harry Ainlay School
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