Tessa Orellana-Boucher
Okotoks,AB
Summary
Versatile professional with a robust background in small business operations and customer service, demonstrated by the ownership of The Cookie Jar Delta. Excelled in team leadership and cross-functional teamwork, significantly enhancing customer satisfaction and operational efficiency. Skilled in medical record management and patient confidentiality, showcasing a diverse skill set ideal for dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Small Business Owner
The Cookie Jar Delta
03.2023 - 05.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Interacted well with customers to build connections and nurture relationships.
- Managed orders, payments, marketing and customer account operations efficiently.
- Baking, decorating, packaging, delivering orders while upholding quality standards.
- Promoted business via social media to generate leads and maximize brand identity.
Optometry Assistant
IRIS
06.2020 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific branded frames
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Administered visual acuity tests, glaucoma screening and communicated findings to doctor.
- Facilitated patient referrals to specialists when necessary, ensuring comprehensive eye healthcare for all patients.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Assisted in inventory management, keeping track of eyewear stock and ensuring timely ordering of supplies.
- Helped patients with optical selections and dispensing to facilitate customer service.
Medical Lab Assistant
Delta Hospital
11.2017 - 02.2018
- Maintained a clean work environment by following strict sanitation protocols reducing the risk of contamination or cross-contamination between samples.
- Collected blood and tissue samples with focus on accuracy
- Maintained confidentiality of all patient information to uphold to regulatory standards.
- Provided exceptional customer service to patients during specimen collection processes
- Kept supplies organized and well-stocked
- Adapted quickly to changing demands by effectively managing multiple tasks while maintaining a high level of quality control.
Assistant Store Manager
Marks
06.2014 - 06.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Rotated merchandise and displays to feature new products and promotions.
Education
Diploma - Medical Laboratory Science
West Coast College Of Healthcare
Surrey, BC11-2017
Skills
- Planning and execution
- Time management
- Cross-functional teamwork
- Schedule preparation
- Vendor relations
- Team leadership
- Customer service
- Small business operations
- Medical record management
- Patient confidentiality
Certification
- CPR/AED Certification level HCP 2017
- Foodsafe Food Handler's Certification
Timeline
Small Business Owner
The Cookie Jar Delta
03.2023 - 05.2024
Optometry Assistant
IRIS
06.2020 - 03.2023
Medical Lab Assistant
Delta Hospital
11.2017 - 02.2018
Assistant Store Manager
Marks
06.2014 - 06.2017
Diploma - Medical Laboratory Science
West Coast College Of Healthcare
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