Summary
Overview
Work History
Education
Skills
Languages
Career Overview
Skills - Customer Service Skills
Community Service
Timeline
Generic

Tessa Nouchi

Oceanside,CA

Summary

A professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.

Overview

8
8
years of professional experience

Work History

Part Time Customer Service Associate

Lowe’s
06.2016 - 12.2018
  • My duties included greeting customers and helping them with any of their product needs which include special ordering items, calling other stores to see if they had a specific item in stock, and keeping in touch with the customer if the product was a special order item.
  • I also set up assembly on products and when they will be delivered to their house.
  • I have also trained other people within the department on how to use the store system when invoicing and finding product.
  • I was also in charge of cycle counts and mark down reports.
  • At certain times of the year I also did about 4 overnights to reset the bays to the seasonal planogram so that the proper product was in the correct location.
  • I also assisted with special order blinds and quotes, often 3-5 quotes for one customer.

Floor Associate (Floor Supervisor)

Skechers
11.2015 - 06.2016
  • I managed transaction overrides, oversaw more than two associates at a time, as well as teach new associates.
  • I also assisted with shipments which usually consisted of over 30 cases and flipping the store.
  • My duties as a floor supervisor was to greet customers and help with any of their needs, whether it was getting a shoe size from the shelves or ordering it online, to returns and exchanges.
  • I have also assisted with charge sends and transfers.

Sales Associate

Halloween City
10.2012 - 11.2012
  • My main duties were to greet customers, walk the floor to assist customers, and help with customer creativity in regards to their costume ideas.
  • Additional responsibilities included helping with the productivity of the changing room and occasionally assisting cashiers on the cash register.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Courtesy Clerk

Smiths
07.2011 - 09.2011
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Returned unwanted items to correct store locations and restocked shelves.

Courtesy Clerk

Lin’s
05.2011 - 06.2011
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.

Education

Bachelor of Science - Cyber Security

Bellevue University
Omaha, NE
01-2030

High School Diploma -

Moapa Valley High School
Moapa Valley, NV
06.2012

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Product knowledge
  • Complex Problem-solving
  • POS system operation
  • Refunds and exchanges
  • Inventory control
  • Account updating
  • Product merchandising
  • Inbound and outbound calling

Languages

English
Native or Bilingual

Career Overview

  • Lin’s, Overton, NV, Part Time Associate, 2011-05-01, 2011-06-30, greeting customers, bagging groceries, collecting shopping carts, maintaining a clean environment, ensuring customer satisfaction
  • Smiths, Part Time Associate, 2011-07-01, 2011-09-30, greeting customers, assisting customers, bagging groceries, collecting carts, ensuring customer satisfaction
  • Halloween City, Sales Associate, 2012-10-01, 2012-11-30, greet customers, assist customers, help with customer creativity regarding costume ideas, assist with the productivity of the changing room, assist cashiers on the cash register
  • Skechers, Floor Associate (Floor Supervisor), 2015-11-01, 2016-06-17, manage transaction overrides, oversee more than two associates, teach new associates, assist with shipments, greet customers, help with customer needs
  • Lowe’s, Part Time Customer Service Associate, 2016-06-23, 2018-12-31, greet customers, assist with product needs, special ordering items, call other stores for stock, set up assembly on products, train others on store system, cycle counts and mark down reports, reset the bays to seasonal planogram, assist with special order blinds and quotes

Skills - Customer Service Skills

Intermediate, 9, Present

Community Service

Pet Sanctuary, Fallbrook, CA, Volunteer

Timeline

Part Time Customer Service Associate

Lowe’s
06.2016 - 12.2018

Floor Associate (Floor Supervisor)

Skechers
11.2015 - 06.2016

Sales Associate

Halloween City
10.2012 - 11.2012

Courtesy Clerk

Smiths
07.2011 - 09.2011

Courtesy Clerk

Lin’s
05.2011 - 06.2011

Bachelor of Science - Cyber Security

Bellevue University

High School Diploma -

Moapa Valley High School

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Tessa Nouchi