Tessa Nabert
Ajax,ON
Summary
Detail-oriented and customer-focused professional seeking an entry-level Collections Agent position. Strong communication skills with the ability to handle sensitive financial conversations professionally and empathetically. Known for problem-solving, maintaining accuracy, and building rapport while adhering to policies and procedures. Eager to learn collections processes and contribute to recovery goals while maintaining positive customer relationships.
Overview
8
8
years of professional experience
Work History
Store Supervisor
STARBUCKS COFFEE COMPANY
09.2019 - 09.2025
- Supervised daily operations to ensure efficient store performance and excellent customer service.
- Trained and mentored new staff on company policies and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Answered product questions and assisted customers in selection and checkout.
- Monitored cash handling processes to ensure accuracy and compliance with financial procedures.
Barista
TIMOTHY'S WORLD COFFEE
11.2017 - 09.2020
- Crafted high-quality beverages following standardized recipes to ensure consistency and customer satisfaction.
- Operated espresso machines and grinders efficiently, maintaining equipment cleanliness and functionality.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Monitored inventory levels, coordinating with suppliers to maintain stock of coffee and supplies.
- Developed strong relationships with regular customers, fostering loyalty through personalized service.
Education
High School Diploma -
Dunbarton High School
Pickering, ON06-2013
Skills
- Inventory Management
- Customer Service & Professional Communication
- Conflict Resolution & Negotiation
- Staff Supervision
- Multitasking and Organization
- Advice Listening & Empathy
- Policy & Procedure Compliance
- Operations Management
- Team Building and Leadership
Timeline
Store Supervisor
STARBUCKS COFFEE COMPANY
09.2019 - 09.2025
Barista
TIMOTHY'S WORLD COFFEE
11.2017 - 09.2020
High School Diploma -
Dunbarton High School