Summary
Overview
Work History
Education
Skills
Timeline
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Tessa LaHay

Fort Erie,Canada

Summary

Results-driven professional with a proven track record of consistently delivering high-quality performance and effectively supporting team goals. Recognized for reliability and adaptability, ensuring smooth operations even in dynamic and challenging conditions. Possesses strong skills in effective communication and task management, fostering a collaborative and efficient work environment.

Overview

13
13
years of professional experience

Work History

Warehouse Worker

Airbus Helicopters Canada
04.2022 - Current
  • Reviewed and updated automated picklists from Manufacturing- Spares- DCR- Aircraft
  • Prioritized picking order between departments
  • created TO's and proceeded to pick orders.
  • Read and followed instructions on screen, at the same time ensuring inventory integrity (batch number, FIFO, Serial Numbers where applicable, and pick location).
  • Identified and worked to resolve any discrepancies found using SAP, or with the help of Supervisor or Lead hand.
  • Ensure picked orders and materials are packaged appropriately for delivery and that all materials have the proper trace identification attached and all packages are marked with the correct work order number.
  • learned to run monthly Timex report, quarantined Timex product, and scrapped out Timex materials according to proper procedures.
  • received delivery from vendors, making sure to insoect each package to ensure correct number of packages and their condition.
  • Opened packages and removed parts and paperwork to ensure the correct part number, value, expiration date and serial numbers, and received into SAP according to procedure.
  • Used outdoor fork truck to unload large deliveries from cube vans and flat bed trucks, following all safety procedures.
  • Stowed parts in designated locations using narrow aisle reach truck, hand trucks, and manually.
  • Issued parts to Work Orders as per AHCA QPI's and QPP's.
  • Identified non-conforming parts and delivered to Warehouse QA team to raise NC's.
  • Processed incoming RMAs according to instructions in the notification, routed the part to the appropriate department, and notified the appropriate department/personnel via email.
  • As part of the Shipping On Call Team, printed TO's, picked, and packaged parts for shipping.
  • Ensured parts being shipped are checked off against the TO to ensure accuracy, and performed shipping procedures in SAP.
  • Booked flights via Air Canada, and booked couriers to ensure AOG orders made it to their flight on time.
  • Communicated AWB's and routing information to CSR's to confirm orders had shipped successfully.

Janitorial (Part-time)

Premium Plus Tool Repair
01.2019 - 04.2022
  • Cleaned and disinfected sneeze guards and customer barriers in work areas.
  • Swept and mopped all floors on factory floor and office areas.
  • collect all garbage and debris and place in proper disposal areas.
  • used industrial vacuum to vacuum up metal shavings and particles from machines and floors.
  • cleaned and disinfected bathrooms and bathroom fixtures.
  • cleaned and disinfected lunch room; washed dishes, cleaned appliances, and remove outdated food from fridges.
  • cleaned interior and exterior windows.

Beauty Specialist

Shoppers Drug Mart
01.2017 - 04.2022
  • Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
  • Worked closely with store management to identify areas of improvement, implementing changes that contributed to a more streamlined and enjoyable shopping experience for customers.
  • Conducted beauty workshops for customers on various topics such as makeup application techniques or skincare routines to increase engagement and build brand authority.
  • Used barcode scanning to record incoming stock, verifying pricing and maintained computerized stock inventory.
  • stocked shelves and display areas and kept stock clean and in order.
  • directed customers to location of articles sought for purchase.

Cosmetic Manager/Cosmetician

Shoppers Drugmart
01.2014 - 01.2017


  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Maintained accurate inventory and sales records for department.
  • Managed team of four associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
  • Monitored industry trends, competitor strategies, and emerging beauty technologies to keep the department current and competitive within the market.
  • Implemented loss prevention strategies that effectively reduced shrinkage rates within the cosmetic department.
  • Defined clear targets and objectives and communicated to other team members.
  • Resolved customer complaints professionally and efficiently, restoring trust between the client and the company while minimizing negative impacts on business operations.
  • Collaborated with team members to achieve monthly sales targets and consistently exceeded individual goals.
  • Worked with store owner to set monthly sales targets based on our yearly goal, and sales forecasting.

Customer Service Representative

National Money Mart
12.2011 - 09.2014
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Collected customer information, verified sources of income, and performed risk assessments to decide eligibility for payday loans and cheque cashing
  • Verified customer ID and legitimacy of cheques being cashed.
  • Performed skip tracing on clients who were delinquent on payment when communication methods failed.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Handled and counted large sums of cash, up to $100,000 per shift, often alone, or with a partner.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
  • Prepared customer tax information and submitted it online to be processed for same day tax refunds.
  • Enhanced cash handling accuracy by conducting daily and monthly audits and reconciliations.
  • Utilized testing equipment to accurately assess gold and silver quality, ensuring integrity in assessments.
  • Weighed gold and silver items to obtain total pricing offered for sale from customer.

Education

Ontario Secondary School Diploma -

Fort Erie Secondary School
Fort Erie, ON

Skills

  • Experienced in all aspects of Warehouse duties: Order picking, Shipping, and Receiving
  • Experienced in using SAP and MMS inventory management systems
  • Proven ability to multi-task, with effective communication skills
  • Certified in First Aid, Narrow Aisle Reach truck, Counter Balance Fork Truck, Electric Pump Truck, and Overhead Crane

Timeline

Warehouse Worker

Airbus Helicopters Canada
04.2022 - Current

Janitorial (Part-time)

Premium Plus Tool Repair
01.2019 - 04.2022

Beauty Specialist

Shoppers Drug Mart
01.2017 - 04.2022

Cosmetic Manager/Cosmetician

Shoppers Drugmart
01.2014 - 01.2017

Customer Service Representative

National Money Mart
12.2011 - 09.2014

Ontario Secondary School Diploma -

Fort Erie Secondary School

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Tessa LaHay