TESSA GREEN
Etobicoke
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
KitchenHub
10.2020 - Current
- Responsible for managing all restaurants from front of house and dealing with their customer-related issues
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Increased customer satisfaction levels by addressing concerns promptly and implementing feedback-driven improvements.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Associate
Lowe's Etobicoke South
12.2019 - 09.2020
- Assisting customers in selection, demonstration, and purchase of product
- Communicating and coordinating with colleagues as necessary.
- Maintained a high level of product knowledge, providing accurate information to customers.
Customer/Food Service
Toronto Island BBQ & Beer Co.
05.2017 - 08.2019
- Waitressing and performing cashier duties
- Responsible for safe food handling in and out of the kitchen, following restaurant protocol
- Entrusted with opening/closing procedures including till and lock up
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
Customer/Food Service
Rosseau General Store
06.2016 - 08.2018
- Greeted clients and served a selection of Kawartha Dairy products
- Worked collaboratively with fellow staff to ensure pleasant customer experiences
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Cared for ordering supplies and stocking shelves as required.
Education
MBA - Digital Business Management
Humber College
Toronto, ON04.2027
Skills
- Microsoft Excel, Powerpoint
- Interpersonal Skills
- Conflict Resolution
- Point of Sale Operation
- Complaint Handling
- Food Safety and Sanitation
- Problem Solving
- Inventory Management
- Scheduling Skills
Volunteer Experience
- Poppy Volunteer, Royal Canadian Legion, Toronto, ON, 2016, present, Support Remembrance Day fundraising efforts by engaging individuals to raise monies and enhance awareness
- Youth Coach Volunteer, Mimico Lacrosse League, Etobicoke, ON, 2018, Coach younger players with warm-ups, stick skills, drills and organized activities
Languages
English
Native or Bilingual
French
Full Professional
Certification
Ontario Food Handlers Certificate
First Aid and CPR - Canadian Red Cross
Timeline
Assistant Operations Manager
KitchenHub
10.2020 - Current
Customer Service Associate
Lowe's Etobicoke South
12.2019 - 09.2020
Customer/Food Service
Toronto Island BBQ & Beer Co.
05.2017 - 08.2019
Customer/Food Service
Rosseau General Store
06.2016 - 08.2018
MBA - Digital Business Management
Humber College
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